Senior Customer Solutions Engineer

1 hour, 55 minutes ago
Full-time
Senior
Customer and Technical Support
Sysdig

Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services
251-1K
Founded 2013
$730M raised

Description

  • Serve as the technical authority and trusted advisor on the Sysdig Platform.
  • Build relationships with customer stakeholders ranging from engineers to executives.
  • Align platform capabilities with customer goals to drive outcomes and value.
  • Guide customers on deployment, architecture, and operational best practices.
  • Lead workshops that accelerate adoption and maximize platform impact.
  • Advocate for customer needs and help influence product direction.
  • Partner with Sales to support retention and growth.
  • Collaborate with Support and Services to ensure smooth implementations and rapid issue resolution.

Requirements

  • 5+ years of experience in technical, customer-facing SaaS, cloud, or security roles such as TAM, CSE, DevOps, or Architect.
  • Hands-on experience with Kubernetes in enterprise environments, including on-prem and cloud.
  • Proficiency in container image creation and optimization.
  • Familiarity with cloud-native platforms, DevSecOps, and automation tools.
  • Scripting and API integration skills.
  • Experience troubleshooting and performing root cause analysis.
  • Experience leading projects and working directly with customers.
  • Experience with Linux, Kubernetes, Helm, Terraform, and major cloud platforms.
  • Familiarity with Prometheus, PromQL, and container/cloud security practices.
  • One or more Kubernetes certifications such as CKA, CKAD, or CKS.
  • Ability to work onsite at a customer's office in Dallas at least 1-2 days per week.
  • Bonus: Knowledge of time series metrics, Prometheus, and monitoring frameworks such as Golden Signals or the USE method.
  • Bonus: Experience with Sysdig or Falco.

Benefits

  • Extra days off to prioritize your well-being.
  • 401(k) retirement savings plan with a 3% company match.
  • Maternity and parental leave.
  • Mental health support for you and your family through the Modern Health app.
  • Full health benefits package for you and your family.
  • U.S. annual salary range of $130,000 to $179,300 USD per year.

Interested in this position?

Apply directly on the company website

Apply Now

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