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1 month, 3 weeks ago
Spain
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Lodgify

Lodgify

Lodgify is a Barcelona-based technology company founded in 2012, offering innovative vacation rental software and website templates. Their all-in-one solution allows property owners to easily create beautiful hospitality websites, accept online booking...

Internet Software & Services
251-1K
Founded 2012
$37M raised
View All Jobs 10

Description

  • Provide customer support via phone, email, and chat and resolve issues quickly.
  • Troubleshoot complex integration and connectivity issues and guide customers on connection types.
  • Onboard new customers by assisting with account setup and delivering hands-on training.
  • Drive product adoption by taking a consultative approach and gathering customer feedback.
  • Manage billing, collections, and payment issue resolution with a personalized approach.
  • Support customer retention and identify upsell opportunities during account interactions.
  • Document bugs and share customer feedback with internal teams to improve the platform.
  • Build strong client relationships and deliver a positive customer experience.

Requirements

  • Interest in future Customer Success opportunities across Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist roles.
  • Ability to support customers through phone, email, and chat.
  • Experience troubleshooting technical or integration-related issues (preferred for Connectivity Specialist roles).
  • Comfort with customer onboarding, account setup, and product training (preferred for onboarding roles).
  • Negotiation skills and experience handling billing or collections (preferred for payments roles).
  • Ability to work collaboratively across teams and communicate customer feedback clearly.
  • Application and CV must be submitted in English.
  • Full-time contract role.
  • Remote work eligible.
  • Based in Barcelona, Cataluña.

Benefits

  • Remote work flexibility, including the freedom to work from home any day that works for you.
  • 25 working days of paid vacation plus Jornada Intensiva in August.
  • Cigna health insurance with travel insurance, dental plan, psychologist coverage, and pre-existing conditions covered.
  • Monthly meal allowance of 150€ plus a Flexible Remuneration plan of up to 70€ and 50% discount on Ametller prepared dishes.
  • Flexible Remuneration options for transportation needs.
  • Home-office setup allowance to support a productive workspace.
  • Free Spanish classes.
  • Referral program with paid compensation.
  • Daily office breakfast buffet and monthly team events such as football tournaments, wine tastings, hikes, and kayaking.

Interested in this position?

Apply directly on the company website

Apply Now

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