Senior Customer Solutions Architect

4 weeks ago
Full-time
Lead
Customer and Technical Support
Sysdig

Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services
251-1K
Founded 2013
$730M raised

Description

  • Act as a trusted advisor to customers on the Sysdig Platform.
  • Support customers using Sysdig Secure and Sysdig Monitor.
  • Drive customer adoption and expansion through a technical approach.
  • Lead onboarding, implementation, and technical enablement for enterprise customers.
  • Help customers solve complex scale, performance, and ad hoc solution challenges.
  • Understand customer requirements, challenges, outcomes, and expected value.
  • Collaborate with Product Managers to provide customer feedback and influence the product roadmap.
  • Build and maintain strong customer relationships.
  • Identify expansion opportunities within existing customer accounts.

Requirements

  • 10+ years of experience in solutions architecture, field engineering, sales engineering, customer success engineering, DevOps consulting, or similar customer-facing roles.
  • Experience working with SaaS companies.
  • Strong domain knowledge of cloud-native technologies, including containers, Kubernetes, and cloud environments.
  • 10+ years of experience with DevOps tools such as Terraform, Helm, and API scripting.
  • Familiarity with security and monitoring tools such as Prometheus or Falco is a plus.
  • Excellent English language skills.
  • Ability to work effectively in remote and international teams.

Benefits

  • Flexible remote U.S. role.
  • Annual salary range of $152,000 to $209,000.
  • 401(k) retirement savings plan with a 3% company match.
  • Maternity and parental leave.
  • Mental health support for you and your family through the Modern Health app.
  • Full health benefits package for you and your family.
  • Extra days off to prioritize your well-being.

Interested in this position?

Apply directly on the company website

Apply Now

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