Senior Manager, Implementation

48 minutes ago
Full-time
Senior
Project and Program Management
Syndio

Syndio

Syndio provides expert-backed technology that helps companies measure, achieve, and sustain workplace equity. Their Workplace Equity Analytics Platform identifies and addresses pay gaps, compliance issues, and trust-building within organizations. With ...

Professional Services
51-250
Founded 2009
$83M raised

Description

  • Provide day-to-day frontline leadership, coaching, and development for the Implementation Manager team.
  • Manage team capacity, utilization, and workload balancing across a growing customer portfolio.
  • Own assignment logic for matching implementation managers to projects based on scope, complexity, account profile, and capacity.
  • Ensure consistent project plans, milestone tracking, and status reporting across engagements.
  • Set and uphold standards for implementation execution, escalation handling, and on-time, on-scope delivery.
  • Build repeatable delivery methodology, templates, and playbooks to make services scalable and predictable.
  • Align with Sales, Customer Success, Product, and Solutions Engineering on delivery commitments and handoffs.
  • Partner on strategic accounts and design partner engagements to ensure high-touch delivery.
  • Establish operational systems, trackers, capacity models, and reporting for delivery health and services performance.

Requirements

  • 7+ years of experience in professional services, implementation, or delivery leadership within a B2B SaaS or enterprise software company, including direct people management.
  • Experience standing up or materially scaling a Professional Services function, ideally a SOW-based, billable services motion from an early or greenfield state.
  • Strong command of services commercials, including scoping, estimation, SOW construction, pricing, margin management, and revenue recognition basics.
  • Proven ability to run a frontline delivery team with rigor, including capacity planning, resourcing, project governance, and delivery-quality standards.
  • Comfort operating in ambiguity as a builder and designing the function for the future.
  • Excellent cross-functional partnership skills across Sales, Finance, Product, and Customer Success.
  • Experience in HR tech, compensation, people analytics, or a similarly data-intensive enterprise domain is required.
  • Experience with project planning, reporting, and operational tooling for services delivery (preferred).

Benefits

  • Competitive compensation with a target salary of $155,000 to $180,000 per year.
  • Syndio equity.
  • Flexible vacation policy, plus paid sick and safe time, compassion leave, and voting leave.
  • Paid parental leave.
  • Medical, dental, and vision insurance with Syndio paying 90% of employee premiums and 50% for dependents.
  • Life insurance and disability coverage fully paid by Syndio.
  • 401(k) retirement plan.
  • Fully remote work model.

Interested in this position?

Apply directly on the company website

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