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Implementation Manager (Netherlands or UK)

13 hours, 39 minutes ago
United Kingdom, Netherlands
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
Apply Now
Syndio

Syndio

Syndio provides expert-backed technology that helps companies measure, achieve, and sustain workplace equity. Their Workplace Equity Analytics Platform identifies and addresses pay gaps, compliance issues, and trust-building within organizations. With ...

Professional Services
51-250
Founded 2009
$83M raised
View All Jobs

Description

  • Lead and facilitate customer software implementations from onboarding through adoption.
  • Deliver product training tailored to each customer’s needs to maximize success.
  • Identify, triage, and mitigate implementation risks in partnership with internal teams.
  • Develop and improve playbooks, systems, and processes to scale the implementation program.
  • Understand customer org structures and stakeholder needs to support effective onboarding.
  • Define onboarding, adoption, satisfaction, and success metrics and KPIs.
  • Support customers through their first 45, 90, and 120 days of using Syndio.
  • Collaborate cross-functionally with Marketing, Product, and Engineering to improve the customer experience.
  • Represent the customer voice and insights internally to inform product and strategy.
  • Support multiple implementations and work closely with other customer-facing team members.

Requirements

  • Experience onboarding and implementing enterprise customers on a SaaS product.
  • Demonstrated success collaborating, communicating, and working cross-functionally.
  • Strong organizational, project management, and time management skills.
  • Comfort managing expectations and navigating ambiguous topics or challenges.
  • Ability to work independently with minimal supervision in a collaborative environment.
  • Deep curiosity and willingness to explore the product to identify customer needs and opportunities.
  • Empathy, calm, and confidence when helping customers overcome challenges.
  • Proactive mindset with the ability to anticipate customer needs.
  • Willingness to ask questions and seek support or expertise when needed.
  • Interest in Syndio’s mission to close pay and opportunity gaps and create fairness in the workplace.

Benefits

  • Competitive compensation with a targeted salary of €58,000 - €69,000 / £50,664-£60,273 per year.
  • Geo-neutral pay based on job function and level, not location.
  • Syndio equity so employees can share in the company’s success.
  • 25 days of vacation plus the week between Christmas and New Year’s off.
  • Paid parental leave.
  • Pension contribution.
  • Fully remote work model.

Interested in this position?

Apply directly on the company website

Apply Now

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