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Telehealth Care Navigator

1 month, 1 week ago
Anywhere, United States
Full-time
Junior
Customer Success
Customer and Technical Support
HIPAA
Apply Now
Synapticure

Synapticure

Synapticure provides personalized virtual care to individuals living with neurodegenerative diseases such as Alzheimer’s, Parkinson’s, and ALS. Their expert team offers 24/7 support via telehealth, focusing on proactive care to improve outcomes and sim...

Health Care Providers & Services
11-50
Founded 2019
View All Jobs 8

Description

  • Serve as the primary point of contact for patients with neurodegenerative diseases and their caregivers.
  • Build and maintain compassionate relationships that support the patient care experience.
  • Execute patient care plans and coordinate connections to neurology experts, genetic experts, and referral resources.
  • Provide basic health education about diagnosis, treatment and care options, and research opportunities.
  • Maintain high standards of privacy, confidentiality, and quality in client and partner interactions.
  • Develop and follow standardized operating procedures, quality assurance practices, and documentation workflows.
  • Collaborate with the Care Coordination team and broader Synapticure organization to create a streamlined patient experience.
  • Work with internal teams, medical partners, and community partners to represent the program effectively.
  • Maintain working knowledge of research developments and trends in neurodegenerative diagnoses, treatment, and care.
  • Communicate clearly and professionally about the program internally and externally.

Requirements

  • Bachelor’s degree in a related field.
  • 2+ years of experience in direct case or care management in a healthcare setting.
  • Comfortable supporting members remotely using telephone, text, and virtual visit platforms.
  • Excellent verbal, written, organizational, and interpersonal communication skills.
  • Experience using scheduling platforms for accurate appointment scheduling and management.
  • Experience using electronic health record systems and/or care facilitation platforms for accurate documentation.
  • Ability to collect member clinical and demographic data and document it accurately and in a timely manner.
  • Strong problem-solving ability, including knowing when to make decisions independently and when to collaborate.
  • Ability to provide creative solutions to healthcare system barriers affecting patient care.
  • Growth mindset, adaptability, and comfort with fast-paced change and shifting priorities.
  • Ability to build cooperative working relationships with patients, teammates, and healthcare and community service providers.
  • Experience with clinical care of patients with neurodegenerative diseases (preferred).
  • Bilingual Spanish verbal and written fluency to support a diverse patient population (preferred).
  • Fully remote role with occasional travel to headquarters in Chicago, IL and/or other locations may be expected.

Benefits

  • Remote-first work model with a work-from-home stipend.
  • Competitive compensation with annual bonus opportunity.
  • 401(k) with matching contribution from day 1.
  • Medical, dental, and vision coverage for employees and their families.
  • Life insurance and disability coverage.
  • Generous sick leave and paid time off.
  • Fast-growing company with opportunities for career progression.
  • Hourly pay range of $27 to $30.
  • Full-time, non-exempt position with a competitive benefits package including health insurance coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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