RemoteLeaf Logo
Log in Sign up

Telehealth Care Navigator

2 months, 1 week ago
Anywhere, United States
Full-time
Junior
Customer Success
Customer and Technical Support
HIPAA
Apply Now
Synapticure

Synapticure

Synapticure provides personalized virtual care to individuals living with neurodegenerative diseases such as Alzheimer’s, Parkinson’s, and ALS. Their expert team offers 24/7 support via telehealth, focusing on proactive care to improve outcomes and sim...

Health Care Providers & Services
11-50
Founded 2019
View All Jobs 6

Description

  • Serve as the primary point of contact for patients with neurodegenerative diseases and their caregivers.
  • Build and maintain compassionate relationships that support the patient care experience.
  • Execute patient care plans and coordinate connections to neurology experts, genetic experts, and referral resources.
  • Provide basic health education about diagnosis, treatment and care options, and research opportunities.
  • Maintain high standards of privacy, confidentiality, and quality in client and partner interactions.
  • Develop and follow standardized operating procedures, quality assurance practices, and documentation workflows.
  • Collaborate with the Care Coordination team and broader Synapticure organization to create a streamlined patient experience.
  • Work with internal teams, medical partners, and community partners to represent the program effectively.
  • Maintain working knowledge of research developments and trends in neurodegenerative diagnoses, treatment, and care.
  • Communicate clearly and professionally about the program internally and externally.

Requirements

  • Bachelor’s degree in a related field.
  • 2+ years of experience in direct case or care management in a healthcare setting.
  • Comfortable supporting members remotely using telephone, text, and virtual visit platforms.
  • Excellent verbal, written, organizational, and interpersonal communication skills.
  • Experience using scheduling platforms for accurate appointment scheduling and management.
  • Experience using electronic health record systems and/or care facilitation platforms for accurate documentation.
  • Ability to collect member clinical and demographic data and document it accurately and in a timely manner.
  • Strong problem-solving ability, including knowing when to make decisions independently and when to collaborate.
  • Ability to provide creative solutions to healthcare system barriers affecting patient care.
  • Growth mindset, adaptability, and comfort with fast-paced change and shifting priorities.
  • Ability to build cooperative working relationships with patients, teammates, and healthcare and community service providers.
  • Experience with clinical care of patients with neurodegenerative diseases (preferred).
  • Bilingual Spanish verbal and written fluency to support a diverse patient population (preferred).
  • Fully remote role with occasional travel to headquarters in Chicago, IL and/or other locations may be expected.

Benefits

  • Remote-first work model with a work-from-home stipend.
  • Competitive compensation with annual bonus opportunity.
  • 401(k) with matching contribution from day 1.
  • Medical, dental, and vision coverage for employees and their families.
  • Life insurance and disability coverage.
  • Generous sick leave and paid time off.
  • Fast-growing company with opportunities for career progression.
  • Hourly pay range of $27 to $30.
  • Full-time, non-exempt position with a competitive benefits package including health insurance coverage.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Exa

Customer Success Engineer, Robotics Software and Automation

Exa 1-10 Internet Software & Services

Intrinsic, an AI robotics group at Google, is hiring a Customer Success Engineer to help deliver complex industrial robotic automation systems for customers across North America.

United States Full-time Senior Customer Success
$132k-$180k
Angular C++ gRPC Kubernetes Python
15 hours, 3 minutes ago
Strongpoint Partners

Retirement Plan Onboarding Administrator, (HSR)

Strongpoint Partners 11-50 Insurance

HowardSimon Retirement, an operating partner of Strongpoint Partners, is hiring a fully remote Retirement Plan Onboarding Administrator to manage new client transitions and the first year of retirement plan administration.

United States Full-time Senior Customer Success Implementation Engineer
$75k-$90k
15 hours, 33 minutes ago
D2L

Customer Success Specialist, Higher Education

D2L 1K-5K Diversified Consumer Services

D2L is hiring a Customer Success Specialist to drive scalable customer adoption and engagement across a broad book of business for its education technology platform.

Canada Full-time Junior Customer Success
$50k-$58k
Salesforce
15 hours, 48 minutes ago
Total Life

Bilingual Care Coordintor (English/Spanish)

Total Life 11-50 Health Care Providers & Services

Total Life is hiring a full-time Care Coordinator to support members through onboarding, scheduling, resource navigation, and ongoing care coordination across a seven-day support model.

Colombia Full-time Mid Level Customer Success
CRM Salesforce
15 hours, 48 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers