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Patient Engagement Specialist

3 months, 3 weeks ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Synapticure

Synapticure

Synapticure provides personalized virtual care to individuals living with neurodegenerative diseases such as Alzheimer’s, Parkinson’s, and ALS. Their expert team offers 24/7 support via telehealth, focusing on proactive care to improve outcomes and sim...

Health Care Providers & Services
11-50
Founded 2019
View All Jobs 6

Description

  • Locate and engage eligible patients using telephonic, written, and digital outreach methods.
  • Leverage EMR data to research potential patients and inform outreach strategies.
  • Complete patient intake and consent processes and transition fully enrolled patients to a Care Coordinator.
  • Serve as the patient’s initial point-of-contact, building trust and providing support, education, and a listening ear prior to full enrollment.
  • Conduct high-volume outbound calls and execute creative outreach campaigns to meet outreach goals.
  • Document patient information, track tasks, and communicate with staff, patients, and family members daily within the EMR.
  • Provide product and process feedback to the product development team and participate as a super-user to assist onboarding and support colleagues.

Requirements

  • 0–2 years of customer service or sales experience with a successful track record.
  • Passion for working with your community or communities you have been part of.
  • Strong interpersonal skills with empathy, curiosity, and the ability to connect authentically with patients and families.
  • Metrics-driven mindset and willingness to meet quotas for the Outreach team.
  • Comfort with high-volume outbound calling and creative outreach approaches.
  • Independent self-starter who adapts well to change and shifting priorities.
  • Comfortable and confident using technology to support work and improve processes, including working in an EMR.
  • Ability to work remotely from home; occasional travel to Synapticure headquarters in Chicago, IL may be required.

Benefits

  • Competitive salary with compensation dependent on experience.
  • Fully remote position with necessary technology provided and a remote work stipend.
  • Opportunity for growth and development within the company.
  • 401(k) plan.
  • Medical, dental, and vision coverage for employees and their families.
  • Life insurance and disability coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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