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Service Delivery Manager

3 weeks, 6 days ago
Ukraine
Full-time
Lead
Program Manager
Project and Program Management
Agile
Apply Now
Symphony Solutions

Symphony Solutions

Symphony Solutions is a Cloud and Agile transformation company headquartered in the Netherlands, with delivery centers in Ukraine, Poland, Macedonia, and The Netherlands. Founded in 2008, the company is now 600 people with over 35 international clients...

Internet Software & Services
251-1K
Founded 2008
View All Jobs 11

Description

  • Ensure services are delivered according to the Statement of Work and meet client expectations.
  • Manage project changes through a clear change process and continuously improve delivery practices.
  • Build the right team and coordinate key delivery functions such as DevOps, QA, and UX.
  • Track delivery performance using key metrics, regular reporting, and action plans for improvement.
  • Ensure systems are reliable, scalable, and meet required performance standards.
  • Identify risks early, address technical issues, and maintain overall project and system health.
  • Provide resource estimates, project roadmaps, budgeting inputs, revenue and profitability tracking, and invoice management.
  • Build strong client relationships, act as the main contact for service-related matters, and align delivery outcomes with client goals.
  • Lead pre-sales proposal preparation and coordinate internal teams to support business growth and new opportunities.
  • Hire, develop, and retain team members through feedback, one-on-ones, performance reviews, and development plans.

Requirements

  • Strong experience in client and stakeholder management.
  • Excellent communication and presentation skills, with the ability to handle demanding situations effectively.
  • Ability to build strong relationships with people at different seniority levels.
  • People-oriented mindset with an understanding of hiring and team availability needs.
  • Excellent organizational skills with the ability to manage multiple projects simultaneously.
  • Strong prioritization, attention to detail, critical thinking, and sense of urgency.
  • Good understanding of Agile software development methodologies.
  • Good understanding of core technologies and practices used in software development.
  • Fluency in English, both written and spoken.
  • Team-player mindset and ownership mentality.
  • Experience with different contractual models, such as Fixed Price and Time-and-Material, is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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