Customer Success Manager, UK

3 weeks ago
Full-time
Junior
Customer and Technical Support
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised

Description

  • Lead implementation and post-sale support for a portfolio of NHS accounts.
  • Manage the end-to-end client lifecycle across onboarding, adoption, retention, and expansion.
  • Develop account plans to increase lifetime value and identify growth opportunities.
  • Navigate NHS procurement, governance, and compliance frameworks to deliver projects successfully.
  • Build trusted relationships with NHS stakeholders and act as a primary partner contact.
  • Use reporting and business reviews to demonstrate ROI and communicate product value.
  • Handle proactive account strategy as well as reactive client questions and issues.
  • Support achievement of clinical and economic targets across assigned accounts.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or Implementation.
  • Direct experience working in or with the NHS in an operational, procurement, or partnership role.
  • Deep knowledge of NHS operations and stakeholder management.
  • Proficiency with Excel or Google Sheets for tracking metrics and account health.
  • Exceptional presentation skills and ability to provide constructive push-back.
  • Highly organized, collaborative, and adaptable with a bias toward action in fast-paced environments.
  • Startup experience is preferred.
  • AI fluency demonstrated through practical use of AI in day-to-day work, at least Level 1 (Explorer).
  • Must be based in the UK and have the right to work in the UK.
  • No relocation assistance is offered.

Benefits

  • £42,879 - £67,381 annual compensation, including base, variable, and equity.
  • Health insurance.
  • Meal allowance.
  • Equity shares / stock options.
  • Flexible working hours.
  • Remote-first work environment.
  • Paid company holidays.
  • Free digital therapist for you and your family.

Interested in this position?

Apply directly on the company website

Apply Now

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