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Customer Success Manager

12 hours, 56 minutes ago
Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised
View All Jobs 8

Description

  • Manage the end-to-end client lifecycle for a portfolio of partnership customers, serving as the primary post-sale contact.
  • Lead and optimize implementation projects by defining, coordinating, and overseeing project timelines and milestones.
  • Foster employee/member engagement and continuously demonstrate and expand Sword’s clinical and economic value.
  • Build and deepen strategic, growth-focused relationships with customer stakeholders to align on goals and expansion potential.
  • Own and evolve a high-impact area of Customer Success by shaping strategic initiatives, playbooks, renewal planning, and account expansion strategies.
  • Deliver actionable insights and growth metrics through reporting, regular strategic meetings, and annual business reviews.
  • Develop and execute growth-oriented account plans by assessing total account potential, setting growth goals, and recommending strategic investments.
  • Identify upsell and cross-sell opportunities and drive initiatives to increase customer lifetime value and expansion.

Requirements

  • 2+ years of experience in customer success, implementation, or account management (strong preference for implementation experience).
  • Proven ability to meet or exceed growth targets and drive account expansion.
  • Proficient in Google Sheets, Excel, or other data tools to analyze account data, track growth metrics, and report on account health.
  • Skilled at building and deepening strategic relationships with partners and internal teams to drive outcomes and expansion.
  • Ability to influence through data analysis and compelling storytelling to position product value and guide clients.
  • Exceptional communication and presentation skills in both webinar and live formats.
  • Highly organized with strong project management skills and ability to oversee multiple customer relationships simultaneously.
  • Comfort working in dynamic, startup environments with a collaborative, adaptable, and results-oriented mindset.
  • Ability to manage complex technical integrations and to push back constructively to align client expectations (preferred).

Benefits

  • Salary range $53,969–$84,808 per year (range includes base, variable, and estimated equity).
  • Potential for variable/bonus or sales incentives in addition to base salary.
  • Company estimates value of private company stock options as part of total compensation (future value not guaranteed).
  • Remote-first role (Remote - Canada).
  • Company commits to equal opportunity and nondiscrimination across a broad range of protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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