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Customer Success Enablement Manager

1 day, 2 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised
View All Jobs 55

Description

  • Lead the design and implementation of training programs that address knowledge and performance gaps within the Customer Success team.
  • Develop and execute a Customer Success enablement strategy aligned with global best practices and Sword Health’s positioning across the customer lifecycle.
  • Oversee onboarding for new hires and ensure they have the tools and knowledge needed to succeed.
  • Collaborate with Customer Success leadership on enablement initiatives such as manager playbooks, training tracks, and certification programs.
  • Analyze performance metrics to evaluate enablement effectiveness and make data-driven improvements.
  • Serve as a liaison between Customer Success and other departments to strengthen cross-functional collaboration.
  • Support successful Customer Success methodologies across the organization, including hiring and development.
  • Drive initiatives that improve messaging accuracy and standardize best practices across regions.

Requirements

  • 8+ years of experience in Customer Success enablement, enterprise sales management, or a related field.
  • Proven track record of managing enablement projects from inception to completion.
  • Experience designing and implementing commercial training programs that measurably improve readiness and performance.
  • Strong understanding of the Customer Success cycle, including common challenges and best practices.
  • Exceptional communication, presentation, and interpersonal skills.
  • Ability to influence and build relationships across all levels of the organization.
  • Proven ability to analyze performance data and translate insights into actionable strategies.
  • Demonstrated experience leading cross-functional teams and driving collaboration across departments.
  • Experience working with AI-driven tools and platforms to enhance enablement strategies (preferred).
  • Background in global Customer Success enablement across multiple regions or countries (preferred).
  • Legal right to work in the United States; no visa sponsorship provided.

Benefits

  • $117,234 - $184,225 annual salary range, including base, variable, and equity.
  • Comprehensive health, dental, and vision insurance.
  • Life and AD&D insurance.
  • Financial advisory services.
  • Supplemental insurance benefits, including accident, hospital, and critical illness coverage.
  • Health Savings Account (HSA).
  • Equity shares and 401(k).
  • Discretionary PTO, parental leave, flexible working hours, remote-first work, and paid company holidays.
  • Free digital therapist for you and your family.

Interested in this position?

Apply directly on the company website

Apply Now

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