RemoteLeaf Logo
Log in Sign up

Customer Success Manager, Enterprise

2 hours, 12 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Onit

Onit

Onit provides automated legal operations and workflow software designed to enhance productivity and strategic decision-making across various industries by utilizing an AI-native framework for managing enterprise legal workflows, contracts, vendors, and...

IT Services
251-1K
Founded 2011
$216M raised
View All Jobs 6

Description

  • Build strong relationships with enterprise customers and help them realize value from Onit solutions.
  • Serve as the primary point of contact for strategic accounts and ensure a proactive customer experience.
  • Translate legal operations pain points into actionable technical solutions and workflow improvements.
  • Guide customers through onboarding, configuration recommendations, and platform best practices.
  • Triage and manage support escalations with Product, Engineering, and Support to drive resolution.
  • Advocate internally for customer needs and product enhancements based on recurring themes and feedback.
  • Conduct business reviews, usage assessments, advisory sessions, and roadmap discussions with customers.
  • Document customer workflows, integrations, and technical considerations for internal continuity.
  • Maintain an ongoing communication cadence with accounts, including QBRs and performance reviews.

Requirements

  • 5+ years of experience in a customer-facing role such as legal operations, vendor management, legal analyst, or customer success.
  • Proven success supporting enterprise clients in a SaaS environment, preferably in B2B legal tech or enterprise software.
  • Familiarity with legal operations processes including eBilling platforms, matter management, legal billing, and outside counsel guidelines.
  • Awareness of audit practices and industry standards such as LEDES and UTBMS.
  • Strong ability to work with both technical stakeholders and non-technical legal operations users.
  • Experience mapping legal workflows and identifying opportunities for automation, efficiency, and process improvement.
  • Strong organizational and communication skills with the ability to manage multiple complex engagements simultaneously.
  • Comfort navigating APIs, cloud platforms, and custom integrations.
  • Familiarity with enterprise risk or GRC software platforms is a plus.

Benefits

  • $118,000 to $135,000 base salary plus 20% commission.
  • Three medical plan options, plus dental and vision coverage.
  • Employer contribution to HSA for employees enrolled in the HDHP plan.
  • 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
  • Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
  • Exceptional paid leave for birth parents, non-birth parents, and caregivers, plus surrogacy and adoption reimbursement.
  • 100% employer-paid life and disability insurance.
  • Voluntary benefits including hospital indemnity, critical illness, accident, and pet insurance.
  • Healthcare FSA, HSA, and dependent care FSA.
  • One paid volunteer day each year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Natera

Manager, Patient Success

Natera 1K-5K Pharmaceuticals

Natera is hiring a Manager of Patient Success to lead patient billing escalation management for its patient community and field sales organization, with the goal of improving patient satisfaction and resolving issues from intake through closure.

United States Full-time Junior Customer Success Manager Operations Manager
HIPAA Salesforce
1 hour, 45 minutes ago
Airship

Customer Experience Manager

Airship 251-1K Internet Software & Services

Airship is hiring a fully remote Customer Experience Manager II to own the post-sales lifecycle for a portfolio of mid-to-high complexity commercial and enterprise customers and drive measurable outcomes through renewal readiness and deeper platform adoption.

United States Full-time Senior Customer Success Manager
$91k-$91k
Digital Marketing Email Marketing
2 hours, 57 minutes ago
C

Enterprise Customer Success Manager - Specialty Contractors

Clearstory 51-200 Software Development

Clearstory is hiring an SC Enterprise Customer Success Manager to own the post-sale experience for its largest Specialty Contractor accounts and drive adoption, renewals, and expansion across complex construction customers.

United States Full-time Senior Customer Success Manager
4 hours, 42 minutes ago
Dataiku

Strategic Customer Success Manager

Dataiku 251-1K Internet Software & Services

Dataiku is hiring a Strategic Customer Success Manager to manage a portfolio of large enterprise accounts and drive customer adoption, expansion, and retention across assigned territory.

United States Full-time Senior Customer Success Manager
$160k-$170k
Machine Learning
5 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers