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Customer Implementation Manager - North America

1 month, 1 week ago
Canada
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Apply Now
Swapcard

Swapcard

Swapcard is a top event and community platform providing AI-powered all-in-one event management solutions for in-person and hybrid events, fostering networking and community building.

Professional Services
251-1K
$5M raised
View All Jobs 6

Description

  • Lead the full implementation process from client signature to go-live.
  • Maintain clear and structured documentation throughout the onboarding process.
  • Collect and organize internal handover documentation and align technical setup with client objectives.
  • Manage technical setup including event structure, integrations, and branding.
  • Supervise the Swapcard and Avolio registration experience.
  • Own the in-app rollout and build registration logic and flows.
  • Create scoping documents for both simple and advanced registration implementations.
  • Collaborate with Registration Implementation Managers on advanced builds.
  • Coordinate timelines and deliverables across Registration, Support, and Product teams when needed.
  • Serve as the client’s project lead during onboarding and support handoff to the Client Account Manager for long-term success.

Requirements

  • Solid understanding of Swapcard’s platform or comparable event technology systems.
  • Confidence designing user flows, registration logic, and configuring platform modules.
  • Project management skills with the ability to own timelines and coordinate stakeholders.
  • Strong communication and client-facing skills, especially during setup phases.
  • Detail-oriented, structured, and delivery-focused working style.
  • Comfort working cross-functionally with support, registration, and product teams.
  • Experience in onboarding, implementation, or delivery-focused customer roles is preferred.
  • Experience as a Customer Success Manager focused on delivery, systems, and setup is a fit for this role.
  • Ability to complete a remote exercise as part of the interview process.

Benefits

  • Remote-first policy with full remote opportunities.
  • Generous paid time off.
  • 100% of health insurance contributions paid by Swapcard.
  • Work-from-home budget for equipment and setup.
  • Co-working space budget to support remote work.
  • Learning budget for professional development.
  • Mental health care initiatives.
  • In-person social gatherings and a supportive international team.

Interested in this position?

Apply directly on the company website

Apply Now

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