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(Native Dutch & English C1) Customer Support Specialist (Global, remote)

26 minutes ago
Netherlands
Contract
Junior
Customer Support
Customer and Technical Support
CRM ERP SAP SQL
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 16

Description

  • Deliver customer support via phone and email.
  • Manage incoming support tickets, investigate issues, and ensure timely follow-ups.
  • Provide first-level troubleshooting and escalate complex cases when needed.
  • Guide customers through software workflows, settings, and configuration screens using documented procedures.
  • Support customers with how-to questions and common accounting workflows.
  • Coordinate with internal specialists on escalated cases.
  • Maintain accurate ticket documentation and update the knowledge base.
  • Keep up with evolving tools, processes, and product updates.
  • Handle sensitive customer data securely.
  • Communicate with developers and other cross-functional specialists to resolve customer issues.

Requirements

  • Native Dutch language skills.
  • Excellent English communication skills at C1 level, both spoken and written.
  • Experience in a customer-facing support role, ideally in a B2B or software environment.
  • Strong communication skills and the ability to manage customer expectations professionally.
  • Structured, process-oriented troubleshooting and ticket-handling approach.
  • Ability to investigate issues methodically and follow documented procedures to determine when escalation is needed.
  • Comfort navigating complex software, settings, and configuration screens.
  • Fast learner with the ability to master complex software products over time.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB RAM and a stable internet connection of at least 50 Mbps download and 40 Mbps upload.
  • French communication skills at C1 level, preferred.
  • Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms, preferred.
  • Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts, preferred.
  • Remote desktop support experience with tools such as Splashtop, TeamViewer, or AnyDesk, preferred.
  • Experience with CRM systems, preferred.
  • Basic SQL or database awareness, preferred.
  • Familiarity with Peppol or electronic invoicing, preferred.

Benefits

  • Fixed schedule: Monday–Friday, 9:00am–5:00pm GMT+2.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balanced workload and personal time, supported by an internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • A trust-based culture with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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