RemoteLeaf Logo
Log in Sign up

Analyst, Customer & Product Support

1 hour, 21 minutes ago
India
Full-time
Junior
Customer Support
Product Management
Apply Now
AlphaSense

AlphaSense

AlphaSense develops an artificial intelligence-based search platform that enables investment and corporate professionals to quickly access and analyze extensive financial data and market insights from over 500 million documents, enhancing decision-maki...

Internet Software & Services
251-1K
Founded 2011
$770M raised
View All Jobs 21

Description

  • Deliver a world-class customer experience across global customer interactions.
  • Act as the first line of defense for customer questions, issues, and support requests.
  • Guide customers through product features and functionality to help them fully resolve challenges.
  • Investigate, diagnose, and troubleshoot issues submitted through email and live chat.
  • Lead support calls directly with customers when needed.
  • Escalate tickets to the appropriate internal teams and maintain ownership through resolution.
  • Provide regular status updates and act as the customer’s point person until issues are resolved.
  • Collaborate with technical and non-technical stakeholders across global teams.
  • Continuously build product knowledge and stay current on new features.
  • Create and update knowledge base articles, tutorials, and other support documentation.
  • Assist with special projects as assigned.

Requirements

  • 1-2 years of experience in a client support or product support role.
  • Strong client-facing communication skills and the ability to explain complex issues in simple terms.
  • Customer-first mindset with strong problem-solving ability.
  • Strong analytical, critical thinking, and troubleshooting skills.
  • Strong attention to detail and effective time management skills.
  • Ability to prioritize rigorously under pressure.
  • Comfort working in an entrepreneurial, cross-functional team environment.
  • Curiosity, proactivity, and a continuous improvement mindset.
  • Interest in AI, technology, and software applications.
  • Technical knowledge can be learned on the job due to the team’s diverse client base.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

SupportYourApp

(Native Dutch & English C1) Customer Support Specialist (Global, remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Customer Support Consultant to provide multilingual customer and technical support for SaaS, software, and hardware clients in a fully remote, multicultural environment.

Netherlands Contract Junior Customer Support
CRM ERP SAP SQL
40 minutes ago
A

Cruise Booking Agent | Work From Home

Aisle and Abroad Travel & Tourism

Cruise Booking Agent at Sara, a remote, entry-level travel industry role focused on helping clients research cruise options, coordinate reservations, and manage bookings from start to finish.

United States Full-time Entry Level Customer Support
$45k-$70k
1 hour, 26 minutes ago
SupportYourApp

(Native Dutch & French C1) Customer Support Consultant (remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Customer Support Consultant to provide multilingual customer and technical support for SaaS, software, and hardware clients in a fully remote, international setting.

Belgium France Morocco Contract Junior Customer Support
CRM ERP SAP SQL
1 hour, 40 minutes ago
Modern Family Law

Client Portal Support Specialist (SalesForce Focused)

Modern Family Law 51-250 Specialized Consumer Services

Modern Family Law is seeking a Client Portal Support Specialist to manage support for its client portal and Salesforce-integrated systems, ensuring timely issue resolution and a smooth client experience.

United States Full-time Junior Customer Support
$65k-$80k
Asana JIRA Monday.com Salesforce
1 hour, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers