Customer Service Representative (Czech & English)

3 hours, 34 minutes ago
Full-time
Junior
Customer and Technical Support
Binance

Binance

Binance operates as a leading blockchain ecosystem and digital asset exchange, integrating digital technology with financial services to facilitate the trading and management of cryptocurrencies.

Capital Markets
5K-10K
Founded 2017
$10M raised

Description

  • Handle high volumes of live chat and support tickets across assigned language queues.
  • Identify customer needs and provide timely resolutions that drive satisfaction.
  • Provide accurate information about platform features, products, and processes.
  • Manage complaints and follow up to secure resolution within required time limits.
  • Follow communication procedures, guidelines, and policies consistently.
  • Collect customer feedback to help improve workflows, products, AI bot performance, SOPs, and internal tools.
  • Participate in validation and testing of AI bots, automation workflows, tools, and SOPs as needed.
  • Deliver a best-in-class customer experience and perform other tasks assigned by team leaders.

Requirements

  • 1+ years of proven customer-facing experience or customer service experience.
  • Strong IT proficiency and ability to handle moderately technical customer queries.
  • Exceptional written communication skills and strong active listening ability.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots is required.
  • Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus.
  • Knowledge of the cryptocurrency or blockchain field is a strong advantage.
  • Fluent in English and Czech.
  • Willingness to work weekends, irregular hours, and night shifts.

Benefits

  • Competitive salary and company benefits.
  • Work-from-home arrangement, depending on the needs of the business team.
  • Opportunity to work with world-class talent in a global organization.
  • Autonomy in an innovative, fast-paced environment.
  • Career growth and continuous learning opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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