(Hebrew & English) Customer Support Consultant, hospitality (remote, LATAM)

21 hours, 53 minutes ago
Contract
Entry Level
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver outstanding customer support via phone calls, chats, and emails.
  • Build and maintain strong, lasting customer relationships.
  • Keep current with evolving tools and technologies used to support clients.
  • Handle sensitive customer data securely and in accordance with company practices.
  • Apply customer happiness best practices to resolve issues and improve experience.
  • Maintain a deep understanding of client solutions and meet defined KPIs.
  • Communicate and coordinate with developers and cross-functional specialists to resolve customer issues.

Requirements

  • Excellent Hebrew and English skills (C1 level for both spoken and written).
  • At least 6 months of experience in a customer support role.
  • Strong analytical thinking and research skills.
  • Experience in the travel industry.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
  • Experience in hospitality or logistics (preferred).
  • Experience with CRM systems such as Zendesk (preferred).

Benefits

  • Flexible schedule.
  • Opportunity to cooperate fully remotely.
  • Inclusive international work environment.
  • Compensation paid in USD.
  • Rewards for referring friends to open roles.
  • Balance between project workload and personal time, supported by an internal health policy.
  • Responsive leadership focused on employee development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements and greenhouse conditions for self-development.

Interested in this position?

Apply directly on the company website

Apply Now

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