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Customer Service Representative – Administrative

1 week, 4 days ago
Saudi Arabia
Full-time
Junior
Administrative Assistant
Customer and Technical Support
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries via phone, email, chat, WhatsApp and other messaging tools.
  • Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, returns, and support procedures.
  • Resolve complaints and service issues with empathy and clear follow-through, escalating complex cases to appropriate departments.
  • Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations.
  • Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution.
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance.
  • Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, and manage calendars and scheduling across teams.
  • Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers.
  • Collaborate with sales and technical support teams to support onboarding, account updates, troubleshooting, and ensure handovers across MENA time zones.

Requirements

  • High school diploma required; Bachelor’s degree or diploma in a related field preferred.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage).
  • Proficiency with Microsoft Office or Google Workspace (especially Excel/Sheets), email management, and document formatting.
  • Experience using CRM/ERP systems and maintaining accurate case records.
  • Language: Basic Arabic (spoken and written) and basic English (spoken and written).
  • Strong customer-first mindset with the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication, strong attention to detail, and accuracy in data entry and documentation.
  • Ability to prioritize tasks, manage multiple tickets, meet deadlines, and escalate effectively when needed.
  • High integrity and discretion handling confidential customer and company information, with cultural sensitivity across different MENA countries.
  • Availability for office-based, hybrid, or remote work depending on business needs, with flexibility for Sunday–Thursday schedules and occasional outside-standard-hours coordination.

Benefits

  • Compensation: $500 - $700 per week.
  • Flexible work arrangements (office-based, hybrid, or remote depending on business needs).
  • Flexible scheduling aligned with regional working weeks (e.g., Sunday–Thursday) and required flexibility during peak periods.
  • Clear career development pathways (e.g., Senior Customer Service Representative / Team Lead, CX Specialist, Office Administrator, Sales Support, QA/Training Specialist).
  • Inclusive workplace committed to diversity and equal opportunity across the MENA region.

Interested in this position?

Apply directly on the company website

Apply Now

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