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Digital Energy Specialist

2 months ago
Italy
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Octopus Energy

Octopus Energy

Octopus Energy: A leading UK renewable energy supplier offering smart tariffs, rewards for energy efficiency, and 100% renewable electricity sources to over three million customers globally.

Electric Utilities
1K-5K
Founded 2015
$1200M raised
View All Jobs 5

Description

  • Provide timely, solution-oriented customer support via email, chat and other messaging platforms.
  • Handle customer requests end-to-end, listening to needs and identifying appropriate resolutions.
  • Operate primarily during evenings, weekends and holidays to ensure continuous service coverage.
  • Monitor and guarantee service quality by collecting customer feedback and reporting issues to the main team.
  • Escalate technical or complex problems to the relevant teams and follow up until resolution.
  • Work autonomously to organize workload and manage shift responsibilities while maintaining service standards.
  • Contribute ideas and share learnings to improve processes and customer experience.

Requirements

  • Excellent written communication and clear, professional messaging skills.
  • Availability and flexibility to work non-standard hours (evenings, weekends, holidays).
  • Ability to organize and manage work independently while working remotely.
  • Customer-oriented mindset with strong problem-solving approach.
  • Previous experience in customer management or digital customer support is preferred but not mandatory.
  • Openness, responsibility, proactivity and a collaborative attitude.
  • Willingness to learn in a fast-paced, evolving environment and adapt to new challenges.

Benefits

  • Full-time remote role with opportunities for autonomy and responsibility.
  • Equity Options Scheme across the Octopus Energy Group.
  • Meal vouchers (buoni pasto) provided as part of benefits.
  • Access to free psychological well-being sessions.
  • Focus on learning and development with training and support for growth.
  • Weekly company gathering (virtual or in-person) called Family Dinner to connect the team.

Interested in this position?

Apply directly on the company website

Apply Now

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