SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Build, maintain, and optimize CI/CD pipelines for web products, websites, and internal services using Jenkins and GitLab CI/CD.
  • Support the gradual migration of deployment processes from Jenkins to GitLab CI.
  • Ensure stable, repeatable, and predictable deployments with rollback mechanisms and minimal manual steps.
  • Configure and maintain Docker-based runtime environments for web applications and services.
  • Standardize Docker, docker-compose, deployment scripts, and runtime configurations to reduce rework.
  • Administer Linux servers in production, including setup, patch management, troubleshooting, and performance analysis.
  • Automate infrastructure setup, configuration management, and maintenance processes using Ansible and Bash.
  • Support web infrastructure components such as Nginx, SSL/TLS, reverse proxy, routing, Cloudflare, DNS, caching, and basic security rules.
  • Set up, maintain, and improve monitoring, logging, and alerting for production systems.
  • Analyze deployment failures and production incidents, perform root cause analysis, and propose preventive actions.
  • Support backup and restore operations, monitoring, and basic troubleshooting for MySQL/PostgreSQL.
  • Implement and maintain security practices for Linux and web infrastructure, including hardening, access control, updates, and vulnerability remediation.
  • Document infrastructure decisions, deployment workflows, configurations, and important changes.
  • Coordinate production changes with the team, communicate risks clearly, and proactively address infrastructure weaknesses that could impact stability.

Requirements

  • 3+ years of experience administering Linux servers in production environments, including systemd, networking, firewall, SSH, logging, storage, processes, and performance troubleshooting.
  • Strong understanding of networking technologies and protocols, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, WebSockets, reverse proxy, routing, and network diagnostics.
  • Practical experience with Docker and docker-compose, including runtime environments, networking, volumes, debugging, and optimization.
  • Experience building and maintaining CI/CD pipelines with Jenkins and GitLab CI/CD, including automated deployment, rollback, and downtime reduction.
  • Experience automating infrastructure and configuration management with Ansible.
  • Experience with Nginx for reverse proxy, SSL, routing, and web application deployment.
  • Understanding of SRE principles, including reliability, observability, incident response, and root cause analysis.
  • Experience with monitoring and logging tools such as Prometheus, Grafana, ELK/Promtail, Sentry, or similar solutions, plus alerting strategy design.
  • Basic to intermediate experience administering MySQL/PostgreSQL, including backup/restore, monitoring, and troubleshooting.
  • Understanding of Linux and web infrastructure security best practices, including hardening, access control, SSL/TLS, patching, and vulnerability handling.
  • Strong troubleshooting skills, including issue isolation, root cause analysis, and preventive action planning.
  • Self-sufficiency and ownership of infrastructure tasks end to end.
  • English proficiency at Intermediate (B1) level or higher.
  • Experience with AWS, GCP, or other cloud platforms is a plus.
  • Experience with Cloudflare and Terraform is a plus.
  • Experience supporting a large number of production hosts and modernizing legacy infrastructure is a plus.
  • Understanding of high-availability solutions such as Keepalived, replication, and failover is a plus.
  • Experience with Redis, RabbitMQ, and Memcached is a plus.
  • Understanding of MySQL/PostgreSQL replication is a plus.
  • Basic Python or Go skills are a plus.
  • Experience administering WordPress or headless WordPress is a plus.
  • Experience conducting post-incident reviews and RCA is a plus.

Benefits

  • Work during business hours.
  • Remote work option or work from unique Kyiv office spaces near Vasylkivska metro station.
  • Trust-based communication with no activity trackers.
  • Balanced workload and personal time, with internal medical policy support.
  • Creative, people-focused culture with mutual feedback.
  • Attractive referral rewards for recommending friends.
  • Competitive compensation in USD.
  • Paid onboarding and access to the corporate library.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Agentic AI DevOps Senior

MUTT DATA 51-250 Internet Software & Services

Agentic AI DevOps Senior at a remote startup will build and operate an enterprise-grade platform that standardizes how developers create, deploy, and manage AI agents across the organization.

AWS Azure CI/CD Databricks dbt GCP Generative AI Kubernetes Linux LLM Python Terraform
1 hour, 11 minutes ago

Dev Infra Software Engineer, Air Defense

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is seeking a DevInfra-focused backend engineer to help build and support infrastructure, tooling, and services for a high-stakes defense program.

AWS Azure C++ CI/CD Git Go Java JavaScript Python Rust Terraform TypeScript
2 hours, 9 minutes ago

Senior Developer Experience Engineer

Huntress 251-1K Professional Services

Huntress is hiring a Senior Platform Engineer, Developer Experience to advance the internal developer platform and infrastructure supporting its security platform and endpoint agents in a remote US environment.

Azure CI/CD CircleCI Datadog GitHub Actions Go New Relic Python Ruby
3 hours, 10 minutes ago

DevOps Engineer - Freelance

Netguru 251-1K Internet Software & Services

Netguru is hiring a Regular DevOps Engineer to support long-term client projects across digital commerce and related industries in a fully remote, full-time freelance engagement.

Argo CD CI/CD GitOps Grafana Kafka Kubernetes OpenTelemetry PostgreSQL Rancher
3 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers