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(Fluent English) L2, L3 Technical Support Consultant (Philippines, remotely)

1 hour, 53 minutes ago
Philippines
Contract
Junior
Technical Support Engineer
Customer and Technical Support
AWS Bash Grafana JavaScript JSON OpenSearch Python REST API SQL
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 16

Description

  • Deliver technical support to customers via chat, email, and phone.
  • Troubleshoot complex technical issues and escalate incidents when needed.
  • Serve as the primary technical contact during live event lifecycles.
  • Document and escalate incidents with clear details on impact, timeline, and reproduction steps.
  • Perform log analysis and work with REST APIs, JSON, and SQL.
  • Use AWS tools such as CloudWatch, Athena, and S3 to support investigations.
  • Work with monitoring and logging platforms such as Grafana and OpenSearch.
  • Support integration, onboarding, and troubleshooting for customer events in collaboration with internal teams.

Requirements

  • Excellent English communication skills at C1 level for both spoken and written communication.
  • 1–2 years of proven experience in a Technical Support role.
  • Experience as a Tier 3 Technical Support Consultant or in a Tier 3 support environment.
  • Strong problem-solving abilities and a customer-focused attitude.
  • Bachelor’s degree in Computer Science, Information Technology, or a similar discipline is a plus.
  • Ability to read and write scripts in Python, Bash, or JavaScript is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, including an internal health policy.
  • Responsive leadership focused on employee development and long-term cooperation.
  • Trust-based culture with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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