(Fluent English) Gaming Support Consultant, RPG (remotely)

2 hours, 23 minutes ago
Contract
Junior
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver customer support through chats and emails in English.
  • Build and maintain strong customer relationships.
  • Handle sensitive customer data securely and carefully.
  • Stay current with evolving tools, technology, and customer support practices.
  • Maintain a deep understanding of client solutions and meet KPI targets.
  • Communicate and collaborate with developers and other cross-functional specialists.
  • Apply customer happiness best practices to improve support quality.

Requirements

  • Excellent English communication skills at C1 level or higher.
  • 6+ months of experience in a gaming support role.
  • Strong knowledge of and passion for role-playing games (RPGs), mobile games, and streaming platforms.
  • Experience providing support via chats and emails in English.
  • CRM systems expertise.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with at least 50 Mbps download and 40 Mbps upload.
  • Technical support experience is a plus.

Benefits

  • Flexible working hours.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, including an internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • No time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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