(fluent English & French) Customer Support Consultant, hospitality (Remote)

4 months, 3 weeks ago
Contract
Junior
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver customer support via phone calls, chats, and emails.
  • Manage day-to-day guest communication across multiple platforms.
  • Monitor and respond to messages during key booking periods, including arrivals and departures.
  • Coordinate with cleaning and maintenance teams to keep operations running smoothly.
  • Resolve guest concerns from start to finish and escalate issues when needed.
  • Process booking modifications such as extensions, date changes, and special requests.
  • Evaluate and manage refund requests according to company policies and guidelines.
  • Use internal tools such as Hostaway, Duve, Turno, and AppSheet to manage reservations, tasks, and guest information.
  • Maintain timely, professional, and consistent communication to ensure guest satisfaction.

Requirements

  • Excellent English and French skills at C1 level, both spoken and written.
  • At least 6 months of experience in a customer support role.
  • Strong analytical thinking and research skills.
  • Experience in the travel industry or hospitality.
  • A positive, proactive, and responsible attitude.
  • Familiarity with Hostaway, Duve, Turno, AppSheet, or similar reservation and guest management systems.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.
  • Experience in hospitality or property management is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work arrangement.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Internal health policy supporting work-life balance.
  • Responsive leadership focused on employee development and long-term cooperation.
  • Culture of trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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