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(Fluent English, eBL & Commodities trading) Customer Success Specialist (remote)

1 hour, 45 minutes ago
North Macedonia, Serbia, Albania, Bosnia and Herzegovina, Romania, Turkey
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 19

Description

  • Deliver eBL onboarding, training, and post-contract client support.
  • Guide users through full eBL workflows and ensure correct operational procedures.
  • Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents.
  • Communicate with clients across regions and gather feedback for improvements.
  • Handle first-line eBL issues, triage problems, and escalate when needed.
  • Create and maintain user guides, knowledge base content, and troubleshooting documentation.
  • Maintain a deep understanding of client solutions and track performance against KPIs.
  • Support operational users through structured onboarding and user training.
  • Collaborate with internal teams to resolve client issues and improve the support experience.

Requirements

  • 2–4 years of experience in customer success, trade operations, digital adoption, or a similar operational role.
  • Excellent English communication skills at a C1 level or higher.
  • Direct B2B experience working with enterprise-level customers.
  • Hands-on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, or trade execution workflows.
  • Strong interpersonal skills for working with operational users across different cultures and organizations.
  • Ability to manage multiple parallel tasks while staying organized.
  • Strong analytical skills and problem-solving ability for operational issues.
  • Experience creating training content, knowledge base materials, or user guides.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
  • Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems is a plus.

Benefits

  • Fixed Monday–Friday schedule, 9 AM–5 PM CET.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, supported by an internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • A culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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