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(fluent English) Customer Support Consultant, hospitality (Global)

1 hour, 24 minutes ago
Brazil
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 19

Description

  • Deliver customer support via phone calls, chats, and emails.
  • Build strong and lasting customer relationships.
  • Keep up with evolving tools and technology used in support operations.
  • Handle sensitive customer data with care and security.
  • Apply customer happiness practices to improve service quality.
  • Maintain a deep understanding of client solutions and meet KPI targets.
  • Communicate with developers and cross-functional specialists to resolve issues.

Requirements

  • Excellent English skills at C1 level for both spoken and written communication.
  • At least 6 months of experience in a customer support role.
  • Strong analytical thinking and research skills.
  • Experience in the travel industry.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speed.
  • Experience in hospitality or logistics is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, supported by an internal health policy.
  • Responsive leadership focused on employee development and long-term cooperation.
  • A culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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