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(fluent English) Customer Support Consultant (Future Openings, EU)

2 months, 2 weeks ago
Spain, Europe, Bulgaria, Czech Republic, Poland, Romania, Hungary
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 19

Description

  • Deliver customer support via email in a timely and professional manner.
  • Build and maintain strong customer relationships.
  • Handle sensitive customer data carefully and securely.
  • Stay current with evolving tools, technology, and customer support practices.
  • Maintain a deep understanding of client solutions and work toward KPI targets.
  • Communicate and collaborate with developers and cross-functional specialists.
  • Troubleshoot basic technical issues and support problem resolution.
  • Contribute to customer satisfaction and service quality across assigned projects.

Requirements

  • Excellent English communication skills at C1 level for both spoken and written communication.
  • At least 6 months of customer support experience.
  • Ability to test and troubleshoot basic technical issues.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • Experience with CRM systems is a plus.

Benefits

  • Fixed schedule: Monday–Friday, 9 AM–5 PM CET.
  • Opportunity to work fully remotely within the EU.
  • Compensation in USD.
  • Inclusive international environment.
  • Rewards for referring friends.
  • Balanced workload and personal time, plus internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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