RemoteLeaf Logo
Log in Sign up

(fluent English) AI Solutions Architect (Czechia)

7 hours, 11 minutes ago
Czech Republic
Contract
Junior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
NLP
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 11

Description

  • Conduct structured discovery and audit sessions with clients to assess support operations, workflows, SLAs, and performance metrics.
  • Analyze ticket categories, volume patterns, and escalation paths to identify bottlenecks and automation opportunities.
  • Evaluate customer support platforms such as Zendesk, Freshdesk, and Intercom and review their automation and AI feature usage.
  • Design scalable workflow and automation strategies aligned to each client’s support operations, technology stack, and business goals.
  • Identify and recommend AI solutions such as chatbots, NLP-based ticket classification, auto-triage systems, and agent assist tools.
  • Develop AI readiness assessments and phased implementation roadmaps covering current-state gaps and target-state plans.
  • Translate technical findings and data-driven insights into clear recommendations and executive-ready deliverables.
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in support automation.
  • Assess and prioritize initiatives based on ROI and business impact.

Requirements

  • Fluency in English.
  • 1+ year of professional experience designing AI-driven customer support automation and workflow optimization strategies.
  • Strong understanding of customer support operations, including ticketing workflows, SLAs, and KPIs such as CSAT, FCR, and AHT.
  • Hands-on experience with Zendesk, Freshdesk, and Intercom, including their automation and AI features.
  • Solid knowledge of AI applications in customer support, including chatbots, NLP, auto-triage, and agent assist tools.
  • Ability to run structured discovery and audit sessions and analyze support workflows, ticket categories, and volumes.
  • Strong analytical skills to identify inefficiencies and automation opportunities.
  • Experience designing scalable workflows and automation strategies.
  • Ability to assess and prioritize initiatives based on ROI and business impact.
  • Excellent communication skills to present findings clearly to technical and non-technical stakeholders.
  • Basic technical understanding of integrations, APIs, and support system architecture is an advantage.

Benefits

  • Compensation in USD.
  • Opportunity to work fully remotely.
  • Providing services during business hours.
  • Inclusive international environment.
  • Rewards for referring friends.
  • Balance between project workload and personal time, supported by an internal health policy.
  • Responsive leadership focused on growth and long-term cooperation.
  • A culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

FutureSight

Co-Founder & CEO - HealthTech - AI Clinical Documentation Compliance

FutureSight 11-50 Internet Software & Services

FutureSight is seeking a co-founder and CEO to build and lead Clairo, an AI-native clinical documentation compliance venture focused on real-time chart auditing and pre-billing issue detection for healthcare organizations.

United States Full-time Executive AI (Artificial Intelligence) Product Manager
2 hours, 28 minutes ago
Toloka

AI Trainer - Freelance Data Annotator

Toloka 251-1K Internet Software & Services

Toloka Annotators is seeking freelance AI annotators to support project-based work on generative AI tasks by reviewing and labeling content to help improve model quality.

Israel Jordan Kuwait Qatar Saudi Arabia Turkey Part-time Junior AI (Artificial Intelligence) Data Annotator
Up to $35k
Generative AI
3 hours, 12 minutes ago
Welo Global

Multimedia Generative AI Analyst - California

Welo Global Professional Services

Welo Data, part of Welocalize, is hiring a remote full-time Generative AI Analyst in California to review and quality-check AI-generated videos against written prompts for accuracy and consistency.

United States Full-time Junior AI (Artificial Intelligence) Data Annotator
$79k-$79k
Generative AI Machine Learning NLP
5 hours, 29 minutes ago
Ensono

AI Transformation Intern

Ensono 1K-5K IT Services

Ensono is hiring an AI Transformation Intern to support Finance and corporate teams in identifying high-impact workflows and building internal AI-enabled solutions that improve operational outcomes.

United States Internship Entry Level AI (Artificial Intelligence)
$42k-$63k
Generative AI Git GitHub Pandas Python Secrets Management SQL VS Code
5 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers