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(English C1) Technical Support Consultant (4-Month Cooperation, fully remote)

11 hours, 58 minutes ago
Brazil, Tunisia, Egypt, South Africa, Kenya, Morocco
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
501-1000
Founded 2010
View All Jobs 10

Description

  • Provide professional technical support through email and chat.
  • Troubleshoot product issues and guide customers through solutions step by step.
  • Diagnose whether issues relate to the bulb, app, connectivity, setup, or user configuration.
  • Ask targeted questions to understand and investigate customer problems.
  • Follow established troubleshooting procedures and apply judgment to nonstandard situations.
  • Document customer interactions and troubleshooting steps clearly.
  • Escalate complex or unresolved technical issues as needed.
  • Deliver patient, positive, and professional customer experiences.
  • Manage multiple customer conversations while maintaining accuracy and quality.

Requirements

  • Excellent spoken and written English at C1 level or higher.
  • At least 1 year of experience in a technical customer support role.
  • Strong troubleshooting, problem-solving, and investigative abilities.
  • Critical-thinking skills and a practical, analytical approach to resolving customer issues.
  • Tech-savvy mindset.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.
  • Previous video support experience is preferred.

Benefits

  • Flexible schedule.
  • Fully remote collaboration opportunity.
  • Compensation in USD.
  • Inclusive international work environment.
  • Workload balanced with personal time.
  • Responsive leadership focused on professional development.
  • Self-development opportunities.
  • Trust-based culture with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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