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(English C1) Customer Support Consultant, SaaS (remote)

2 months, 1 week ago
Mexico, Argentina, Brazil, Bosnia and Herzegovina
Contract
Entry Level
Customer Support
Customer and Technical Support
Cybersecurity
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 24

Description

  • Deliver customer support via email and phone calls.
  • Assist customers with product-related questions and technical troubleshooting.
  • Respond to customer email inquiries in line with service level agreements.
  • Manage open support cases and track unresolved issues through resolution.
  • Escalate complex or high-priority issues to the appropriate team.
  • Communicate status updates to customers and internal stakeholders to ensure transparency and timely follow-through.

Requirements

  • Excellent English skills at C1 level for both spoken and written communication.
  • At least 6 months of experience in a customer support role.
  • Previous customer support experience with a SaaS or cybersecurity company.
  • Computer science knowledge.
  • Experience performing effectively in a fast-paced, high-volume environment.
  • Strong troubleshooting and problem-solving skills.
  • Ability to communicate clearly, professionally, and empathetically with customers.
  • Strong stakeholder management skills and the ability to work across teams and customer groups.
  • Basic computer skills and experience working with CRM systems and support tools.
  • Personal laptop or computer with at least 8 GB RAM and a stable internet connection of at least 50 Mbps download and 40 Mbps upload.
  • Experience using Zendesk or similar ticketing systems is a plus.
  • Strong technical aptitude and ability to quickly learn new software and systems is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, plus an internal health policy.
  • Responsive leadership focused on growth and long-term cooperation.
  • Supportive self-development culture.
  • Trust-based culture with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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