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(American English) Customer Support Consultant (LATAM)

1 week, 6 days ago
Argentina, Bolivia, Peru, Colombia, Uruguay, Ecuador
Contract
Entry Level
Customer Support
Customer and Technical Support
CRM
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 62

Description

  • Deliver customer support via phone calls, chats, and emails.
  • Build strong and lasting customer relationships.
  • Handle sensitive customer data with care and security.
  • Apply customer satisfaction best practices to support positive customer experiences.
  • Maintain a deep understanding of client solutions and meet KPI targets.
  • Keep up with evolving tools, technology, and product features.
  • Test and troubleshoot basic technical issues when needed.

Requirements

  • Excellent English communication skills at C1/C2 level for both spoken and written communication.
  • At least 6 months of experience in a customer support role.
  • Ability to test and troubleshoot basic technical issues.
  • Ability to quickly learn new tools, processes, and product features.
  • Strong multitasking and project management skills.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • Experience with CRM systems is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, plus an internal health policy.
  • Supportive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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