Italian Speaking Customer Expert for Car Sharing - Work Remote In Greece

12 hours, 55 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-quality support to Italian-speaking customers with car-sharing bookings and account management.
  • Assist travelers with navigation issues, vehicle access questions, and journey-related troubleshooting.
  • Deliver efficient, empathetic customer service across multiple communication channels.
  • Collaborate with international teams to improve the travel user experience.
  • Handle billing details and trip documentation with confidentiality and accuracy.
  • Stay current on travel technology trends to advise users effectively.
  • Contribute to the reputation of global mobility partners through every customer interaction.

Requirements

  • Native or fluent Italian, spoken and written, is mandatory.
  • Valid EU passport or valid work permit for Greece is required.
  • Previous experience in customer service or the travel industry is a significant advantage.
  • Strong English skills are needed for internal training and global team collaboration.
  • Tech-savvy mindset with ability to troubleshoot travel app-related technical issues.
  • Positive, professional, and service-oriented personality.
  • Willingness to work in Greece and support an Italian-speaking customer base.

Benefits

  • Competitive monthly salary plus performance-based incentives.
  • 13th and 14th salary payments each year.
  • Monthly performance bonus.
  • Fully paid relocation package including flight tickets, airport transfer, and hotel accommodation.
  • Comprehensive fully paid training.
  • Full private health insurance coverage.
  • Support from Mercier Consultancy Group throughout the transition and tenure.

Interested in this position?

Apply directly on the company website

Apply Now

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