Care Advocate

19 hours, 58 minutes ago
Full-time
Junior
Customer and Technical Support
Maven Clinic

Maven Clinic

Maven Clinic provides a digital clinic that supports women and families through various paths to parenthood, including pregnancy, fertility, and infant care, while also helping organizations enhance employee retention and health outcomes.

Health Care Providers & Services
251-1K
Founded 2014
$293M raised

Description

  • Prioritize tasks and manage a high-volume schedule of introductory video appointments with members.
  • Respond promptly to member questions and provide personalized recommendations and product support.
  • Deliver an exceptional member experience and escalate concerns or questions appropriately.
  • Navigate members’ healthcare networks to help ensure access to care and available resources.
  • Coordinate with team members to provide follow-up and close the loop with members.
  • Provide education and resources related to members’ program needs.
  • Collaborate with cross-functional partners across Care Delivery, Customer Support, Provider, and Product teams.
  • Execute tasks that support an optimal member experience and own outstanding follow-up items.
  • Participate in cross-functional projects and support other departments as needed.
  • Identify referral needs and collaborate with Maven providers.
  • Anticipate and address members’ social determinants of health needs.

Requirements

  • Background in allied health, human services, or healthcare.
  • 1-2+ years of direct patient care experience or digital health experience.
  • Ability to solve problems creatively in a remote or startup environment.
  • Flexibility to adapt to change and maintain a growth mindset.
  • Strong written and verbal communication skills with an empathetic approach.
  • Experience achieving KPIs related to engagement, satisfaction, and productivity.
  • Proficiency navigating new technologies and systems on a remote team.
  • Experience in family planning and maternal-child health areas such as pregnancy, postpartum, fertility, options counseling, menopause, adoption, or surrogacy preferred.
  • Comfort with tools such as Google Suite, CRM platforms, EHRs, and Zendesk preferred.
  • Certification or licensure in a healthcare-related field preferred.
  • Active work authorization in the US.
  • Ability to work one of the listed ET shifts, including Sunday-Thursday or Tuesday-Saturday schedules.

Benefits

  • Base salary of $55,000-$65,000 per year.
  • Equity in addition to salary.
  • Employer-covered health, dental, and insurance plan options.
  • Access to Maven’s full platform and specialists, including mental health, reproductive health, family planning, and pediatrics care.
  • Whole-self care through wellness partnerships.
  • Hybrid work, in-office meals, and work-together days.
  • 16 weeks of 100% paid parental leave plus a new parent stipend for employees with 1+ year of service.
  • Annual professional development stipend and access to a personal career coach.
  • 401(k) matching for US-based employees with immediate vesting.

Interested in this position?

Apply directly on the company website

Apply Now

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