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Senior Manager, User Experience

2 months ago
United States
Full-time
Lead
Product Designer (UI/UX)
Design and User Experience
Amplitude E-commerce Figma UX Design
Apply Now
SupplyHouse.com

SupplyHouse.com

SupplyHouse.com is an online supplier specializing in plumbing, heating, and HVAC supplies, offering over 90,000 products at competitive prices while ensuring a low price guarantee and fast shipping to support professionals in the trades.

Building Materials
251-1K
Founded 2004
View All Jobs 7

Description

  • Lead, mentor, and grow a team of UX designers.
  • Establish and enforce a research-informed design process tied to customer insights and behavioral data.
  • Partner with Customer Research to turn usability testing, surveys, session data, and voice-of-customer findings into design direction.
  • Own UX best practices and design standards, including accessibility, information architecture, and interaction design patterns.
  • Represent UX rationale to executive and senior leadership in business terms.
  • Collaborate with Marketing, Merchandising, and IT on design solutions aligned to broader strategy.
  • Build a repeatable framework for prioritizing UX initiatives by customer impact and business value.
  • Manage stakeholder expectations and timelines across multiple concurrent design workstreams.
  • Champion the integration of AI-driven tools and solutions within the UX team.

Requirements

  • Bachelor's degree in Marketing or a related field.
  • 10+ years of UX leadership experience, including 2+ years directly managing designers.
  • Demonstrated experience using qualitative and quantitative customer research to drive design decisions.
  • Strong portfolio showing end-to-end ownership, including research input, design rationale, and measurable outcomes.
  • Experience presenting design work and strategy to executive stakeholders.
  • Familiarity with modern design and prototyping tools; Figma is required.
  • Familiarity with analytics platforms such as Amplitude or similar is a plus.
  • E-commerce experience is strongly preferred.
  • B2B or trade/distribution industry experience is a plus.
  • Excellent communication skills across team-level critique and leadership presentations.
  • Must be currently authorized to work in the U.S. on a full-time basis; no visa sponsorship is available.
  • Remote employees must work in a distraction-free environment.
  • Must travel to the Melville, NY headquarters 6 times per year.

Benefits

  • Base salary of $156,088 to $195,110 per year.
  • Comprehensive medical, dental, vision, and voluntary life insurance options.
  • 401(k) with up to 4% company match.
  • Paid vacation, sick time, and holidays.
  • Company-paid basic life insurance and long-term disability.
  • Confidential mental health, financial planning, and legal support through the EAP.
  • Company-provided equipment plus a one-time $250 work-from-home stipend.
  • $750 annual professional development budget.
  • $25 monthly Grubhub credit.
  • Annual merit and bonus opportunities.
  • Ownership for All program with financial benefits tied to company growth.
  • Volunteer Paid Time Off and wellness initiatives.
  • Reimbursement for reasonable and necessary travel expenses for required HQ visits.

Interested in this position?

Apply directly on the company website

Apply Now

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