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Claims Associate

1 month, 2 weeks ago
Philippines
Full-time
Junior
Operations Specialist
Operations
Apply Now
SupplyHouse.com

SupplyHouse.com

SupplyHouse.com is an online supplier specializing in plumbing, heating, and HVAC supplies, offering over 90,000 products at competitive prices while ensuring a low price guarantee and fast shipping to support professionals in the trades.

Building Materials
251-1K
Founded 2004
View All Jobs 16

Description

  • Investigate, submit, and manage claims for lost, damaged, defective, or otherwise eligible products.
  • Monitor open claims and ensure timely follow-up, resolution, and submission of required documentation.
  • Update claim records, documents, and tracking tools with current status, actions taken, and next steps.
  • Communicate with external partners and internal teams to gather information, resolve issues, and keep claims moving.
  • Follow up on reimbursements and recoveries to ensure funds are received, tracked, and allocated correctly.
  • Prepare and maintain reporting on claim activity, outcomes, and trends.
  • Adapt to changing partner policies, procedures, and claim requirements.
  • Identify and implement opportunities to improve efficiency, workflows, and claim recovery speed.
  • Partner with cross-functional teams and external parties including Category Management, Fulfillment Centers, Customer Service, carriers, and vendors.
  • Respond to co-worker and external partner inquiries in a professional, timely, and solution-oriented manner.

Requirements

  • High school diploma or equivalent.
  • High-level proficiency in written and verbal English communication.
  • Proficient data entry skills.
  • Ability to work independently and as part of a team.
  • Strong organization, follow-through, and attention to detail.
  • Excellent verbal and written communication skills.
  • 1 year of experience in warranty claims processing, customer service, fulfillment, or related administrative support roles (preferred).
  • Knowledge of industry-specific products or services (preferred).
  • Ability to work remotely from the Philippines.
  • Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m. U.S. Eastern Time.

Benefits

  • Base salary of 613,122.00–766,402.00 PHP per year.
  • Comprehensive and affordable medical, dental, vision, and life insurance options.
  • Paid time off and holidays.
  • Mental health support and a wellbeing program.
  • Company-provided equipment and a one-time $250 USD work-from-home stipend.
  • $750 USD annual professional development budget.
  • Ownership for All program that shares company growth with employees.
  • Wellness initiatives, internal mobility, and hands-on training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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