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Referral Coordinator

13 hours, 11 minutes ago
United States
Full-time
Mid Level
Operations Specialist
Customer and Technical Support
CRM HubSpot
Apply Now
Sunrise Group

Sunrise Group

Sunrise Group empowers businesses across various sectors, including technology, automotive, and healthcare, by providing innovative consulting services that promote diversity, inclusion, and environmental sustainability.

Internet Software & Services
51-200
Founded 2008
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Description

  • Receive and process incoming provider referrals submitted by fax and email.
  • Upload referral documents and patient information into internal systems.
  • Verify referral completeness, obtain missing information, and maintain accurate CRM and EHR records.
  • Contact each referred patient promptly to explain next steps and schedule appointments using standardized scripts.
  • Follow up with patients regarding no-shows, cancellations, and rescheduling.
  • Document every patient interaction accurately and consistently.
  • Execute structured referral workflows while multitasking across systems with speed and precision.
  • Build, optimize, and maintain referral workflows and supporting tools.
  • Collaborate with Care Coordination, Clinical, Field Marketing, and Operations teams and escalate operational issues as needed.

Requirements

  • 3–4 years of referral coordinator experience.
  • Experience working in healthcare or startup environments.
  • Experience with CRM platforms; HubSpot is preferred.
  • Experience with VOIP calling tools such as Aircall or 8x8.
  • Strong patient communication, customer service, and interpersonal skills.
  • Excellent documentation habits, organization, and attention to detail.
  • Ability to multitask in a fast-moving operational environment while maintaining accuracy.
  • Ability to collaborate cross-functionally and identify issues and solutions.
  • Ability to work independently in a fully remote, structured workflow.
  • Sleep-related experience is preferred.
  • Availability for occasional travel, approximately 1–2 times per year, for team gatherings, training, or company events.

Benefits

  • $22–$25 hourly compensation, depending on experience.
  • Fully remote work environment.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match.
  • 20 days of PTO, 10 paid holidays, and paid sick leave.
  • Internet and phone reimbursement for remote employees.
  • 1–2 annual team gatherings.
  • Work with an international team across the US, Paris, and Belgium.

Interested in this position?

Apply directly on the company website

Apply Now

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