Technical Account Manager

1 week, 6 days ago
Full-time
Senior
Customer and Technical Support
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Provide a high-touch, gold standard experience to assigned account stakeholders.
  • Work with the Operations team to share current state, resources, and knowledge across user-facing channels.
  • Build long-term user relationships that increase loyalty to Stripe and Stripe products.
  • Partner internally and with customer organizations to implement operational solutions across fraud, disputes, declines, product adoption, and global expansion.
  • Collaborate with Account Management and other user-facing teams to support users on Stripe.
  • Lead user-facing meetings both in person and via video chat.
  • Help shape the continued design of the support offering.
  • Create user-facing content that supports long-term solutions.

Requirements

  • 5+ years of experience in enterprise-level client-facing work.
  • Strong product sense and motivation to solve difficult user-related problems.
  • Strong written and verbal communication skills.
  • Ability to lead complex integration conversations in a consultative and proactive manner.
  • Familiarity with APIs and the ability to explain API concepts to Stripe’s largest and most technical customers.
  • Familiarity with SQL and comfort building basic queries and modifying more complex ones.
  • Strong technical troubleshooting skills and experience interfacing with technical teams.
  • Adept client relationship management skills.
  • Ability to engage in business-level and technical conversations at multiple levels of an organization.
  • Operations-savvy mindset with the ability to identify and eliminate process friction while building scalable processes (preferred).
  • Experience with small- to medium-scale project management (preferred).
  • Strong organizational skills and a self-starting mindset (preferred).
  • Experience with tools such as Postman, xCode, Python, Webhooks, and ETL (preferred).
  • Experience in the payments industry (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Account Manager

Rithum Internet Software & Services

Rithum is hiring a Technical Account Manager to support enterprise and strategic clients with technical guidance, channel implementation, and platform optimization across its commerce network.

E-commerce JIRA Salesforce System Design
3 hours, 59 minutes ago

Technical Account Manager - Montgomery County Police Department, MD

Axon 1K-5K Professional Services

Axon is hiring a Technical Account Manager to own the day-to-day relationship with a key public safety customer in Gaithersburg, MD, driving product adoption, technical support, and long-term partnership success.

CRM JIRA Microservices Microsoft Dynamics 365
15 hours, 25 minutes ago

Field Service Technician Level II - Toledo, Ohio

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II in the Toledo, Ohio area to lead and support client installations, system commissioning, and customer training for physical security and low-voltage technology projects.

TCP/IP
17 hours, 57 minutes ago

Technical Account Manager - Physical Security Solutions

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Technical Account Manager to manage client relationships and grow physical security and managed services business for clients across Michigan and the United States.

18 hours, 12 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers