Technical Account Manager

4 weeks ago
Full-time
Senior
Customer and Technical Support
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Provide a gold-standard experience to assigned accounts’ key stakeholders.
  • Work with the Operations team to share current-state information, resources, and knowledge that improve cross-team support and user experience.
  • Build long-term user relationships that increase loyalty to Stripe and its products.
  • Work cross-functionally with internal teams and customer organizations to implement operational solutions for issues such as fraud, disputes, declines, product adoption, and global expansion.
  • Partner with Account Management and other user-facing teams to support users on Stripe.
  • Lead user-facing meetings in person and via video chat.
  • Collaborate on the ongoing design of the support offering.
  • Create user-facing content that supports long-term solutions.

Requirements

  • 5+ years of experience in enterprise-level client-facing work.
  • Strong product sense and motivation to solve difficult user-related problems.
  • Strong written and verbal communication skills.
  • Ability to lead complex integration conversations in a consultative and proactive manner.
  • Familiarity with APIs and the ability to explain API concepts to technical customers.
  • Familiarity with SQL and comfort building basic queries and modifying more complex ones.
  • Strong technical troubleshooting skills and experience working with technical teams.
  • Adept client relationship management skills.
  • Ability to engage in both business-level and technical conversations across multiple levels of an organization.
  • Experience practicing small to medium-scale project management, preferred.
  • Operations-savvy mindset with the ability to reduce process friction and build scalable processes, preferred.
  • Strong organizational skills and a self-starting mindset, preferred.
  • Experience with tools such as Postman, Xcode, Python, Webhooks, and ETL, preferred.
  • Experience in the payments industry, preferred.

Interested in this position?

Apply directly on the company website

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