Staff Product Manager, Support Experience

36 minutes ago
Full-time
Lead
Product Management
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Create a platform for product teams to safely build, understand, and improve conversational experiences.
  • Build feedback loops that turn conversations into improvement recommendations, evals, and prompts.
  • Improve the capability and effectiveness of Stripe’s conversational AI agent across surfaces, user segments, and products.
  • Integrate human and AI conversations so teams can understand and manage both in one platform.
  • Develop infrastructure that enables internal, external, and third-party AI experiences to share the same foundational primitives.
  • Partner with GTM to expand assistive capabilities across Stripe’s go-to-market layer.
  • Partner with the Conversation UX team to unlock new capabilities for the AI agent.

Requirements

  • 12+ years of experience as a Product Manager.
  • Deep user empathy and a high bar for user experience.
  • Experience developing a multi-year vision, strategy, and roadmap for large-scale products.
  • Experience leading cross-team initiatives from ideation to execution.
  • Technical expertise from leading technical products and/or a background in computer science or a similar field.
  • Strong written and verbal communication skills.
  • Comfort working in ambiguity and a desire to create something new.
  • Preferred qualifications are not specified in the posting.

Interested in this position?

Apply directly on the company website

Apply Now

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