Product Manager, Support Experience

1 hour, 10 minutes ago
Senior
Product Management
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Improve the outcomes of Stripe’s user-facing AI agent across 100k+ weekly conversations.
  • Identify customer problems and build solutions that make the conversational AI agent as effective as Stripe’s best human agents.
  • Define the UX for conversational AI by determining the core primitives needed for strong hybrid UI and conversation experiences.
  • Build, ship, and iterate on AI skills, prompts, evals, tools, and related agent capabilities.
  • Create continuous improvement loops that turn problems into scaled AI solutions.
  • Redefine how quality is measured for agentic conversations.
  • Partner with the Conversation UX and Platform teams to unlock new capabilities for the AI agent.
  • Help build the systems that enable other teams at Stripe to create AI capabilities as well.

Requirements

  • 5+ years of experience as a Product Manager.
  • Deep user empathy and a high bar for user experience.
  • Experience leading cross-team initiatives from ideation to execution.
  • Technical expertise from leading technical products and/or a background in computer science or a similar field.
  • Strong written and verbal communication skills.
  • Relentlessly user-focused, comfortable working in ambiguity, and motivated to create something new.
  • Preferred qualifications are not specified beyond the core requirements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director, Website & SEO

Dodge Construction Network 251-1K Construction & Engineering

Dodge Construction Network is hiring a Director of Website & SEO to own Construction.com and related web properties, shaping website strategy, search visibility, conversion performance, and analytics for the business.

SEO
1 hour, 5 minutes ago

Director of Product Management

Slingshot Aerospace 51-250 Diversified Telecommunication Services

Slingshot Aerospace is hiring a Director of Product Management to lead the core platform strategy, roadmap, and execution for a mission-critical product foundation that supports the company’s growth.

2 hours, 16 minutes ago

Director of Product, Lab

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Lab leader in Serbia to build and run a 0→1 product exploration function that tests high-risk opportunities and decides which ideas should scale, pivot, or be killed.

Google Tag Manager LLM Prototyping
3 hours, 55 minutes ago

Senior Product Manager - Sharing & Social

Spotify Media

Spotify is hiring a Senior Product Manager for its Experience team to lead the sharing and social surfaces that help Spotify content spread across platforms and drive user growth.

4 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers