Customer Success Manager

1 hour, 48 minutes ago
Senior
Customer and Technical Support
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Partner with account executives and technical account managers on post-sale engagements for enterprise customers.
  • Manage a book of customers and own account health across performance, product adoption, usage velocity, renewals, growth, referrals, and satisfaction.
  • Serve as a trusted advisor on payments and products by sharing performance data and industry insights.
  • Lead business reviews to align on priorities, review payment metrics, and advise on how to maximize Stripe value.
  • Advocate for customers internally by sharing feedback and insights with Product, Engineering, Support, Marketing, and Sales.
  • Identify and surface expansion opportunities in coordination with the account team.
  • Deliver proactive workshops, payments insights, and thought leadership to help customers grow their businesses.
  • Engage customers in product, payment, and technical conversations to investigate issues and provide guidance.

Requirements

  • 7+ years of experience in a client-facing role, ideally in enterprise relationship management with large, global, and complex organizations.
  • Bilingual in French and English.
  • Experience working with a technical product, preferably in a customer-facing or enterprise environment.
  • Strong business sense with an understanding of the drivers and strategy behind customers' businesses.
  • Track record of leading technical conversations and influencing others based on requirements and solution value.
  • Strong analytical skills and the ability to navigate data to find answers.
  • Excellent organizational and time management skills.
  • Strong executive presence and presentation skills, especially in in-person meetings with multiple stakeholders.
  • Background in consulting, pre-sales, technical account management, or a similar role.
  • Proven success in achieving targets and goals, preferably in a sales setting.
  • Experience managing large, complex projects or programs.
  • Experience handling difficult customers or situations and driving resolutions.
  • Ability to work independently, collaborate across teams, and adapt in a fast-changing high-growth environment.

Interested in this position?

Apply directly on the company website

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