Senior Logistics & Operations Associate

1 month ago
Full-time
Senior
Operations
Starface World

Starface World

Starface is a skincare brand that transforms breakouts into moments of self-expression and fun with dermatologist-approved essentials, reinventing the way we care for acne-prone skin.

Consumer Goods
11-50
Founded 2019
$2M raised

Description

  • Serve as the primary point of contact for distribution center partners, with a focus on outbound logistics to retailers.
  • Ensure on-time order fulfillment across retail partners and sales channels.
  • Partner with Finance to support procedural compliance for inventory, warehouse operations, and transportation costs.
  • Travel to distribution centers approximately two times per year to attend physical inventory counts.
  • Maintain SOPs, vendor guidelines, routing guides, and related operational documentation.
  • Support development of best practices, tools, and processes across outbound logistics.
  • Analyze operational data to track trends, measure performance, and support KPIs such as chargebacks and claims management.
  • Improve 3PL warehouse fulfillment processes to increase efficiency, reduce costs, and improve on-time delivery.
  • Manage retailer chargebacks by reviewing claims, identifying root causes, coordinating resolution, and helping prevent repeat issues.
  • Participate in user acceptance testing for system updates and enhancements.
  • Develop an understanding of inbound logistics and provide backup support as needed.
  • Analyze shipping records and transaction data to validate claims and identify process improvements.

Requirements

  • 4+ years of experience in supply chain, logistics, operations, or fulfillment within the CPG industry.
  • Experience across ecommerce and/or brick-and-mortar retail.
  • Hands-on experience with 3PL warehouses, distribution centers, and B2B order management.
  • Strong understanding of inventory management, warehouse operations, freight logistics, and retailer order fulfillment.
  • Experience with ERP systems; NetSuite is a plus.
  • Experience with warehouse management systems and advanced Excel.
  • Strong analytical skills and comfort using data to identify trends and solve problems.
  • Ability to work independently, manage priorities, and follow through in a fast-paced, fully remote environment.
  • Strong communication skills and ability to build relationships with internal stakeholders, retailers, warehouses, and external partners.
  • Ability to travel up to 20% for inventory counts, team offsites, and special projects.

Benefits

  • $75,000-90,000 base salary depending on experience.
  • Bonus eligibility.
  • Access to high-quality health care options.
  • 401(k) with 5% employer match eligibility.
  • 4 weeks of vacation plus up to 20 paid holidays.
  • 12 weeks of fully paid parental leave.
  • 5 days of pet-ernity leave for pet adoption.
  • Home office and internet stipend.
  • Annual learning and development stipend.
  • Flexible Fridays and Summer Fridays.
  • Fully remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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