Operations Associate

1 hour, 33 minutes ago
Full-time
Mid Level
Operations
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised

Description

  • Process, proofread, format, and distribute client copy through domestic and international wire circuits, web services, email, fax, and internet channels.
  • Verify accurate distribution, timing, media assets, industry classifications, subjects, and geographic coding.
  • Ensure client copy meets accuracy, attribution, regulatory, editorial, and acceptability standards.
  • Manage orders from submission through successful completion and maintain accurate workflow records.
  • Provide editorial guidance to improve the media pickup potential of press releases.
  • Build and maintain strong relationships with internal and external clients while understanding their needs and objectives.
  • Record customer interactions, update account information, and prepare reports for management.
  • Prioritize and fulfill jobs accurately while meeting quality standards, timelines, team targets, and service objectives.
  • Learn and use support tools and systems to process customer requests.
  • Maintain company websites and ensure incoming service feeds are accurately mapped.

Requirements

  • At least 3 years of experience in content editing, proofreading, and client relationship management.
  • Outstanding written and verbal English communication, grammar, syntax, and punctuation skills.
  • Excellent organizational and time-management abilities.
  • Exceptional attention to detail and accuracy.
  • Customer-focused mindset with a commitment to delivering high-quality service.
  • Ability to manage multiple tasks proactively and effectively.
  • Strong communication skills with internal and external stakeholders.
  • Ability to learn and use workflow management, support, and publishing systems.
  • Knowledge of PR Newswire products and services is beneficial.

Benefits

  • Inclusive and diverse workplace committed to equal opportunity.
  • Reasonable accommodations for qualified individuals with disabilities.
  • Access to Cision’s global communications and media intelligence environment.
  • Candidate data privacy protections throughout the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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