Senior Payment Operations Specialist

4 weeks, 1 day ago
Full-time
Senior
Operations
Nomi Health

Nomi Health

Nomi Health is a healthcare services provider that supports medical testing & self insured healthcare plan administration. Become a part of the direct healthcare revolution and join our growing network of providers. You can also tap into our technology...

Insurance
251-1K
Founded 2019
$110M raised

Description

  • Manage payment processing to meet timeliness and accuracy SLAs.
  • Triage and resolve payment exceptions and manual review items.
  • Perform daily and monthly payment account reconciliations.
  • Ensure compliance with NACHA rules, HIPAA requirements, and internal controls.
  • Investigate discrepancies across payment gateways, ledgering, and claims systems.
  • Conduct production verification after system releases.
  • Prepare reports on payment volumes, exception rates, and reconciliation status.
  • Collaborate with Product, Technology, Finance, Engineering, and Compliance teams on defects and escalated issues.
  • Maintain standard operating procedures and recommend process improvements.
  • Support audits with documentation and transaction-level details.

Requirements

  • 5+ years of experience in payment operations, financial services, or healthcare claims/insurance operations.
  • Ability to translate operational issues into requirements and validate delivered solutions.
  • Strong written and verbal communication skills for technical and non-technical audiences.
  • Experience leading root-cause investigations and de-escalating high-pressure situations.
  • Track record of cross-functional collaboration with Finance, Product, Engineering, and Compliance.
  • Advanced Microsoft Excel proficiency, including formulas, pivot tables, VLOOKUP/XLOOKUP, data validation, macros/VBA, and large datasets.
  • Ability to manage competing priorities while maintaining accuracy and accountability.
  • Strong analytical, problem-solving, and process improvement skills.
  • Ability to develop training materials and present to cross-functional teams.
  • Experience with AI tools, SQL, Jira, CRM platforms, or operational workflow tools preferred.

Interested in this position?

Apply directly on the company website

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