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Virtual Medical Receptionist / RN Care Coordinator

6 hours, 30 minutes ago
Philippines
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025
View All Jobs 17

Description

  • Manage high-volume inbound and outbound phone calls with a warm, professional, and empathetic tone.
  • Schedule and adjust provider calendars to balance new consultations, follow-ups, and urgent changes.
  • Coordinate digital patient communications using Spruce and collaborate internally through Google Chat and Google Workspace.
  • Maintain front office workflows, communication logs, and medical documentation in eClinicalWorks (eCW).
  • Discuss office procedures, appointment preparation, and clinical services clearly with older patients.
  • Support Workers' Compensation and Personal Injury Protection case workflows.
  • Communicate with patients, attorneys, and case managers as needed.
  • Build rapport with patients, address concerns, and help retain patient trust.
  • Provide remote administrative and patient care coordination support for specialty practice operations.

Requirements

  • Active Registered Nurse (RN) license.
  • At least 3 years of clinical field experience.
  • Minimum 2 years of experience as a Virtual Assistant or Medical Receptionist supporting a U.S.-based practice.
  • Direct experience in Pain Management, Orthopedics, Spine, Chiropractic, Physical Medicine, or a related musculoskeletal specialty.
  • Fluent spoken English with C1 proficiency or higher and little to no noticeable accent.
  • Outstanding pronunciation and clear enunciation suited to speaking with older adult patients.
  • Full-time availability, 40 hours per week.
  • Ability to work independently from a quiet, distraction-free home office.
  • Strong hands-on experience with eClinicalWorks (eCW) is highly preferred.
  • Familiarity with Spruce and Google Workspace is a strong plus.
  • Practical understanding of Workers' Comp and PIP insurance processes is highly desirable.

Interested in this position?

Apply directly on the company website

Apply Now

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