Strategic Services Consultant (Premier Success)

2 weeks, 6 days ago
Full-time
Mid Level
Project and Program Management
Sprout Social

Sprout Social

Sprout Social offers a comprehensive social media management and engagement platform that enables businesses to effectively manage their social media presence, streamline customer care, and derive actionable insights from analytics to drive growth.

Professional Services
251-1K
Founded 2010

Description

  • Lead ongoing strategic consulting engagements for enterprise customers.
  • Partner with Customer Success Managers to structure, refine, and scale social media operations.
  • Evaluate workflows and align social media strategy to business objectives.
  • Advise executive stakeholders on social intelligence, analytics, and ROI.
  • Manage project timelines and customer deliverables using the Professional Services tech stack.
  • Create tailored deliverables such as performance reports, executive decks, playbooks, workflow audits, and strategy workshops.
  • Support customers with complex use cases including influencer marketing, social customer care, and employee advocacy.
  • Drive feature adoption and customer growth as needs and product capabilities evolve.
  • Standardize internal consulting workflows and templates to improve team capability.

Requirements

  • 4+ years of experience in social media strategy, professional services, or strategic SaaS consulting.
  • Experience developing and executing social strategy.
  • Experience creating custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
  • Proven project management skills with the ability to manage multiple engagements at once.
  • Prior experience in a social agency, enterprise brand social role, or SaaS consulting practice is preferred.
  • Subject matter expertise in influencer marketing, social customer care, or employee advocacy is preferred.
  • High data literacy with the ability to turn social intelligence and platform insights into business opportunities.
  • Strong communication and presentation skills with experience leading executive recommendations and workshops.
  • Ability to collaborate cross-functionally with Customer Success, Sales, and Product teams is preferred.
  • Professional fluency in Portuguese, verbal and written, is preferred.

Benefits

  • Annual hiring range of $77,600 to $97,000, with broader geographic salary bands up to $128,000.
  • Premium medical, dental, and vision insurance for employees and eligible dependents.
  • Full access to Modern Health for coaching, therapy sessions, and digital wellness resources.
  • 401(k) with a 50% company match on the first 6% of contributions.
  • 100% employer-paid life and disability insurance.
  • Flexible PTO plus additional company-wide Rest & Recharge days.
  • Up to 16 weeks of paid parental leave.
  • $1,000 annual Lifestyle Spending Account, plus home office and internet stipends for remote work.
  • 16 hours of paid volunteer time annually and a charitable donation match.

Interested in this position?

Apply directly on the company website

Apply Now

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