Strategic Services Consultant (Implementations)

4 weeks, 2 days ago
Full-time
Mid Level
Project and Program Management
Sprout Social

Sprout Social

Sprout Social offers a comprehensive social media management and engagement platform that enables businesses to effectively manage their social media presence, streamline customer care, and derive actionable insights from analytics to drive growth.

Professional Services
251-1K
Founded 2010

Description

  • Lead tailored, value-driven implementation projects across Sprout’s product suite, including Core Platform, Employee Advocacy, and Influencer Marketing.
  • Guide customers through the implementation lifecycle, including design, setup, training, and validation.
  • Own onboarding, change management, and technical platform configuration to support long-term customer success.
  • Support technical implementation projects led by Technical Consultants and coordinate seamless handoffs with Customer Success Managers.
  • Configure platform settings such as account architecture, user permissions, tagging taxonomies, and message routing rules.
  • Use internal tools and productivity systems to manage project timelines and deliver customer outputs.
  • Deliver administrator and end-user training to drive product adoption.
  • Standardize templates, workflows, and enablement materials to improve Professional Services efficiency.
  • Maintain accurate project management, scheduling, and time tracking processes.
  • Build relationships across Sales, Customer Success, Product, and Marketing to support customer outcomes.

Requirements

  • 4+ years of experience in social media strategy, professional services, software implementation, or SaaS project management.
  • Experience training external audiences and working within complex software platforms.
  • Strong understanding of software implementation processes and change management.
  • Experience managing multiple projects simultaneously in a fast-paced environment (preferred).
  • Knowledge of major social networks, including X, Facebook, Instagram, TikTok, and LinkedIn (preferred).
  • Understanding of social media strategy for large organizations, including influencer marketing and social customer care (preferred).
  • Excellent communication and presentation skills with executive presence for consulting with senior leaders (preferred).
  • Experience guiding enterprise customers through software rollouts.
  • Familiarity with social KPIs and customer value-driven project execution.

Benefits

  • Competitive annual salary range of $77,600–$97,000, with broader geographic bands up to $128,000 depending on location.
  • Premium medical, dental, and vision insurance for employees and eligible dependents.
  • Free access to Modern Health, including coaching, therapy sessions, and digital wellness resources.
  • 401(k) plan with a 50% company match on the first 6% of contributions.
  • 100% employer-paid life and disability insurance.
  • Flexible PTO plus additional company-wide Rest & Recharge days.
  • Up to 16 weeks of paid parental leave.
  • Annual $1,000 Lifestyle Spending Account and work-from-home stipends for home office setup and internet.

Interested in this position?

Apply directly on the company website

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