Senior Manager, Customer Advocacy & Community Marketing

1 hour, 14 minutes ago
Full-time
Lead
Project and Program Management
Sprout Social

Sprout Social

Sprout Social offers a comprehensive social media management and engagement platform that enables businesses to effectively manage their social media presence, streamline customer care, and derive actionable insights from analytics to drive growth.

Professional Services
251-1K
Founded 2010

Description

  • Lead a team developing and executing customer advocacy, community, and customer review programs.
  • Build scalable programs that engage prospects, customers, and internal teams while promoting customer success stories.
  • Research and implement AI tools and approaches to improve team workflows and business impact.
  • Collaborate with Customer Success, Marketing, Product, Revenue, and Operations teams to align strategy and scale results.
  • Guide cross-functional initiatives involving customer storytelling, data, integrations, automation, and program design.
  • Own team rituals, roadmap prioritization, performance reviews, and cross-functional processes.
  • Launch customer-facing programs and track engagement and business impact metrics.
  • Serve as the company-wide point person for Customer Advocacy & Community programs and evolve their data, systems, execution, and reporting.

Requirements

  • 8+ years of experience in Customer Marketing, Advocacy, or Community management.
  • 5+ years of experience in a fast-paced SaaS or B2B technology environment.
  • 2+ years of direct people management experience, including remote teams.
  • Ability to translate business needs into effective customer marketing, advocacy, and community strategies.
  • Strong communication and storytelling skills for developing compelling customer narratives.
  • Experience prioritizing high-impact work and aligning stakeholders in fast-paced environments.
  • Strong attention to detail and cross-functional project management experience.
  • Ability to build an engaging, collaborative team culture.
  • User-level experience with review sites such as G2 or TrustRadius, community platforms such as Gainsight or Zendesk, and advocacy tools such as UserEvidence or Base.ai.

Benefits

  • Annual salary range of $146,000–$182,500, with geographic ranges of $160,600–$241,000 in Zone 1 and $146,000–$219,000 in Zone 2.
  • Medical, dental, and vision insurance for employees and eligible dependents.
  • Modern Health mental health coaching, therapy, and wellness resources.
  • 401(k) plan with a 50% company match on the first 6% of contributions.
  • Flexible PTO, company-wide Rest & Recharge days, and up to 16 weeks of paid parental leave.
  • $1,000 annual lifestyle stipend and home-office/internet support.
  • Employer-paid life and disability insurance, commuter benefits, and caregiving support.
  • 16 hours of paid volunteer time annually and charitable donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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