Provider Success Associate (Temporary)

2 hours, 53 minutes ago
Contract
Junior
Customer and Technical Support
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised

Description

  • Provide technical support and remote troubleshooting for the internal EHR system and other SaaS tools.
  • Resolve provider inquiries related to compensation, policy clarification, and other non-technical support needs.
  • Coordinate with partner teams to identify and report recurring service issues or bugs.
  • Follow up with providers to ensure issues are fully resolved and support remains effective.
  • Escalate provider feedback and product opportunities to product, IT, or engineering teams with detailed documentation.
  • Help develop and maintain the Provider Help Center and internal team knowledge base.
  • Provide training and product support to internal teams and provider networks as needed.
  • Participate in and lead special projects as directed by management.
  • Drive continuous improvement of the provider support experience through better processes, tools, and communication.

Requirements

  • Minimum of 2 years of experience in a technical support role.
  • Experience working with EHR systems is preferred but not required.
  • Outstanding written, verbal, and listening communication skills with high attention to detail.
  • Familiarity with Zendesk, Jira, Zoom, Salesforce, or similar SaaS applications is a plus.
  • Proven ability to develop creative solutions to complex problems.
  • Ability to develop operations and processes for scaling efficiently.
  • Thoughtful, curious, and collaborative problem-solving approach.
  • Demonstrates humility, resourcefulness, ambition, and professionalism.
  • Experience in telehealth or startups is advantageous but not required.
  • Full-time availability for a temporary three-month assignment with possible extension.
  • No travel expected for this role.

Benefits

  • Target base salary range of $32.05 to $37.18 per hour.
  • Possibility of extension beyond the initial three-month temporary assignment.
  • Remote support-focused role with no travel required.
  • Opportunity to work on a mission-driven team serving mental health providers and members.
  • Annual review of pay and compensation programs using the Radford Global Compensation Database.
  • Equal opportunity employer committed to accommodations for qualified individuals with disabilities and disabled veterans.

Interested in this position?

Apply directly on the company website

Apply Now

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