Provider Success Associate

1 hour, 42 minutes ago
Full-time
Junior
Customer and Technical Support
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised

Description

  • Provide technical support and remote troubleshooting for the internal EHR system and other SaaS tools.
  • Resolve provider inquiries related to compensation, payment structures, and provider policies.
  • Coordinate with partner teams to identify and report recurring service issues or bugs.
  • Follow up with providers to ensure issues are fully resolved and communication is clear.
  • Escalate provider feedback and product opportunities to product, IT, or engineering teams with detailed documentation.
  • Help develop and maintain the Provider Help Center and internal knowledge base.
  • Provide training and product support to internal teams and provider networks as needed.
  • Participate in and lead special projects as directed by management.
  • Drive continuous improvement of provider support processes, tools, and communications.

Requirements

  • Minimum of 2 years of experience in a technical support role.
  • Experience working with EHR systems is preferred but not required.
  • Outstanding written, verbal, and listening communication skills with strong attention to detail.
  • Familiarity with Zendesk, Jira, Zoom, Salesforce, or similar SaaS applications is a plus.
  • Proven ability to develop creative solutions to complex problems.
  • Ability to develop operations and processes for efficient scaling.
  • Thoughtful, curious, and collaborative problem-solving approach.
  • Demonstrates humility, resourcefulness, ambition, and professionalism.
  • Experience in telehealth or startups is advantageous but not required.
  • Occasional travel may be required for team or company events.

Benefits

  • Target base salary range of $32.05 - $37.18 per hour, with pay determined by experience, location, and internal equity.
  • Health, dental, and vision coverage starting on day one.
  • Access to One Medical, plus HSA and FSA plans; Spring contributes up to $1,000 to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Yearly allotment of no-cost visits to Spring Health network therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep support.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 in professional development reimbursement per year.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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