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EAP Management Consultant (Temporary)

3 hours, 38 minutes ago
Anywhere
Contract
Mid Level
Consultant
Operations
SAP
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 29

Description

  • Provide management consultations that support employee wellbeing and workplace effectiveness during the designated service hours.
  • Coordinate and deliver virtual critical incident response requests.
  • Complete management referral intakes and ensure employees are appropriately placed according to established guidelines.
  • Provide guidance on EAP protocols to counselors working with employees.
  • Work daily incoming queue shifts and meet speed-to-answer and service level agreement requirements.
  • Follow up with employees and supervisors or HR managers to monitor compliance and gather feedback.
  • Confirm required paperwork and signed releases are in place to coordinate follow-up with treatment providers and HR or managers.
  • Provide limited aftercare monitoring to support employee safety and continuity of treatment.
  • Assess risk and manage member and organizational crises through in-the-moment support, triage, safety planning, and follow-up.
  • Identify and help resolve barriers or disruptions to care, and serve as a subject matter expert on the customer’s benefits ecosystem and programs.
  • Maintain accurate documentation that meets risk management and regulatory requirements.

Requirements

  • Active LPC, LCSW, LMFT, or Psychologist license with a minimum of 3 years of experience; independent licensure required.
  • EAP experience.
  • Experience in crisis management and substance use disorder (SUD) support.
  • Experience delivering and coordinating critical incident response is required.
  • SAP qualification preferred.
  • CEAP certification preferred.
  • Supervisory experience and/or experience working with management and human resource professionals preferred.
  • Familiarity with employee assistance or human services program terminology and concepts.
  • Experience working with diverse populations; bilingual ability preferred.
  • Knowledge of healthcare settings and community resources.
  • Strong written and verbal communication skills.
  • Comfortable using new technologies and platforms, with strong computer and tech fluency.
  • Ability to multitask, context switch, and work proactively beyond minimum expectations.

Benefits

  • Target hourly pay range of $38.46-$48.72 per hour.
  • Competitive total rewards package including benefits.
  • Pay is reviewed at least annually to support competitive and fair compensation.
  • Flexible work arrangement with the ability to be based in any time zone.
  • Opportunity to work for a mission-driven company focused on expanding access to mental healthcare.
  • Equal opportunity employer commitment with reasonable accommodations available for qualified individuals with disabilities and disabled veterans.

Interested in this position?

Apply directly on the company website

Apply Now

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